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3CX

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Velocity6.3

Business phone system, video conferencing, and live chat

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3CX is rebuilding around an AI Server, and it just handed the channel the AI edition to sell.

voipai-agentsself-hostedmcpchannel-partnerssoftphone
◆Current state
Recent releases split between the AI Server — sizing guidance, deployment updates, MCP and admin control in the V20 Update 10 alpha — and steady client work, most recently the V5.8 softphone beta with one-click SSO and outbound number choice. Packaging moved too: partner and distributor NFR subscriptions were replaced with the AI Edition.
◆Where it's heading
The AI Server is being treated as infrastructure customers deploy themselves rather than a hosted add-on, with hardware guidance, dedicated deployment tooling and an MCP endpoint for connecting assistants. Putting the AI Edition into partner hands and easing self-managed subscription changes both point at pushing that stack out through the channel rather than upselling it centrally.
◆Prediction
Expect V20 Update 10 to move from alpha toward release with the AI Server management changes already previewed, and the V5.8 softphone beta to reach general availability.

◆Recent moves

  1. 2d ago

    3CX Softphone V5.8 BETA: One-Click SSO, Outbound Number Choice & Clearer Settings

    The V5.8 softphone beta adds Google and Microsoft 365 sign-in, outbound number selection and a settings cleanup. Practical client work running alongside the heavier AI Server push.

    View source ↗
  2. 12d ago

    3CX AI Server - Speed and Response Time

    Hardware sizing guidance for the AI Server. Documentation supporting a shipped component.

    View source ↗
  3. 13d ago

    Partner and Distributor NFR ENT+ Subscriptions Replaced with AI Edition

    Partner and distributor NFR subscriptions move from ENT+ to the AI Edition, putting the AI features in the hands of the channel that demos them. A packaging change with distribution intent.

    View source ↗
  4. 14d ago

    Latest 3CX Portal Updates: Downgrade SC & Remove Hosting

    Portal updates allow self-managed edition downgrades and hosting removal, giving customers subscription control that previously needed support.

    View source ↗
  5. 14d ago

    3CX AI Server Upcoming Updates

    A preview of upcoming AI Server deployment and management changes. Announced intent, not shipped work.

    View source ↗
  6. 16d ago

    3CX Summer Shutdown Working Hours

    Holiday support hours. Operational notice.

    View source ↗