LoginSign Up
← Back to all sparks
3

3CX

MEETINGS
Velocity7.5

Business phone system, video conferencing, and live chat

www.3cx.com ↗

3CX is following its AI-heavy V20 Update 9 with a cross-platform client refresh and cheaper hosting.

voipai-transcriptioncross-platform-clientsintegrationspricingunified-comms
◆Current state
3CX just shipped V20 Update 9, which brought Grok-powered transcription, AI assistants, and a redesigned web client. The current wave is downstream of that release: coordinated V5.6 builds of the softphone, iOS, and Android apps moving to production, plus plugin updates and a direct DATEV connector for the Windows app. It also cut hosted pricing for larger systems.
◆Where it's heading
The product is in a consolidation phase after a major AI-centric release, hardening its clients, extending integrations like DATEV, and trimming hosted pricing to stay competitive on VoIP. Expect the Update 9 AI features to keep propagating across the mobile and desktop apps, with more regional integrations following.
◆Prediction
Next likely moves are additional Update 9 point releases and wider availability of the AI transcription and assistant features inside the mobile apps, on the heels of the V5.6 client rollout.

◆Recent moves

  1. 2d ago

    3CX Softphone App V5.6

    The Softphone app V5.6 reaches production, part of the coordinated cross-platform client rollout that follows V20 Update 9.

    View source ↗
  2. 2d ago

    3CX iOS App V5.6

    The iOS app V5.6 moves to production in lockstep with the softphone and Android builds, keeping the mobile clients aligned on one release train.

    View source ↗
  3. 2d ago

    3CX Android App V5.6

    The Android app V5.6 reaches production, completing the simultaneous V5.6 client wave across softphone, iOS, and Android.

    View source ↗
  4. 4d ago

    Live Chat and WordPress Plugin Update

    Patch-level updates to Live Chat (6.0.133) and the WordPress plugin (10.0.18); maintenance bumps with no described user-facing feature.

    View source ↗
  5. 8d ago

    Connect the 3CX Windows App Directly with DATEV

    Documents a direct DATEV connector for the 3CX Windows app, extending the product's integration footprint into the German accounting ecosystem.

    View source ↗
  6. 9d ago

    V20 Update 9 Overview Webinar

    A webinar announcement recapping V20 Update 9; an event promotion rather than a release.

    View source ↗