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Canny

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Velocity5.0

Canny is evolving from a feature-request board into an AI feedback-operations platform.

feedback-managementai-triageautopilotcrm-integrationmcp
◆Current state
Canny's recent work centers on Ideas and its Autopilot AI: a Core-plan rollout of Ideas as the centralized feedback hub, on-demand auto-grouping, automatic linking of feedback to open Salesforce and HubSpot opportunities, and Slack notifications that close the loop with account owners. The MCP server has grown past 55 tools, and ideas views gained relative date filtering and export.
◆Where it's heading
Canny is repositioning around AI-driven feedback operations. Autopilot captures feedback from calls and support, triages it into product-area groups, and ties it to CRM revenue, turning a public request board into an internal prioritization engine. The growing MCP surface makes that data programmatically accessible to agents.
◆Prediction
Expect Ideas and Autopilot to move toward general availability beyond beta tiers, with deeper CRM-revenue linkage and more automated triage becoming the default way feedback enters Canny.

◆Recent moves

  1. 7d ago

    Relative date filtering for ideas

    Relative date filters that update as time passes make ideas views self-maintaining for triage and reporting, a small but practical workflow improvement.

  2. 22d ago

    MCP server updates

    The Canny MCP server passing 55 tools, spanning ideas, insights, users, and portal, steadily makes the feedback dataset operable by external AI agents.

  3. 23d ago

    Autopilot auto-links opportunities & deals

    Autopilot auto-linking captured feedback to open Salesforce and HubSpot opportunities ties customer requests to revenue automatically, deepening the CRM connection that gives feedback prioritization weight.

  4. 28d ago

    Run auto-grouping on demand

    On-demand auto-grouping lets teams trigger Autopilot's sorting of ungrouped ideas, giving more control over the AI triage that organizes incoming feedback.

  5. 1mo ago

    Ideas beta available to customers on the Core plan

    ⚡ SPARK

    Opening the Ideas beta to all Core-plan teams broadens access to Canny's centralized, Autopilot-triaged feedback hub, the clearest expression of its shift from request board to AI-driven prioritization engine.

  6. 1mo ago

    New Slack DMs

    New Slack DMs to account owners when ideas are completed help customer success and sales close the loop with the customers who asked, extending Canny's reach into revenue workflows.