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Velocity7.5

Canny keeps moving feedback capture out of Canny — now it answers to a mention in Slack

feedback-captureautopilotslackconversational-agentcrm-integrationsrevenue-reporting
◆Current state
Canny's releases converge on one thing: getting feedback into the system without anyone opening the product. Autopilot now ingests external calls through Fireflies, Fathom and Grain, links them to Salesforce and HubSpot opportunities, and dedupes into existing ideas. The August 13 release replaces the Slack slash commands with an @Canny mention that captures feedback from any thread in plain language, creates ideas, insights, users and companies, and edits fields. Alongside that, the platform work is administrative: view sharing with access levels, Linear project links, and the reporting rebuild that ties ideas to revenue.
◆Where it's heading
The product is separating capture from the tool. Every recent release either adds a place feedback can arrive from or removes a step between hearing something and it being recorded, with Autopilot doing the deduping in the middle. The reporting rebuild is the other half of the same argument — capture everything, then price it in renewal and pipeline revenue rather than votes. What is left thin is anything that changes how teams decide once the data is in.
◆Prediction
Expect more capture surfaces on the same pattern — additional meeting and support tools feeding Autopilot, and the Slack agent gaining the read and reporting actions it currently lacks.

◆Recent moves

  1. 5d ago

    @Canny in Slack

    ⚡ SPARK

    The Slack integration stops being a command surface and becomes a conversational one, which is the clearest expression yet of the capture-anywhere arc running through Autopilot and the call integrations. It is also the first agent Canny operates itself rather than exposing through MCP for someone else's assistant to call.

  2. 7d ago

    Fireflies.ai for Autopilot

    Fireflies joins Fathom and Grain as a call source for Autopilot, syncing the previous 30 days and continuing from there. Each of these is incremental on its own; together they are the capture-anywhere strategy being executed one connector at a time.

  3. 19d ago

    Fathom and Grain for Autopilot

    Fathom and Grain became Autopilot call sources, with insights attached to matching ideas or a new one created. The first pair in what has since become a run of meeting-recorder connectors.

  4. 27d ago

    View sharing

    Views in Canny Ideas now have owners and per-teammate access levels, with new views private by default. Housekeeping for larger admin teams, and the kind of permission model that tends to arrive once accounts get big enough for views to collide.

  5. 29d ago

    Upgraded reporting tab

    ⚡ SPARK

    The reporting rebuild is the other half of the capture strategy: once Autopilot is pulling feedback from calls, Slack and CRM, this is what makes the volume legible — organised into Ideas, Autopilot and Portal sections and scoped by a global date range.

  6. 1mo ago

    Link Canny Ideas to Linear Projects

    The Linear integration can now link ideas to Projects as well as Issues, with status mapping kept in sync. A sensible extension for teams whose planning unit is a project rather than a ticket.