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Chord

ANALYTICS
Velocity6.3

Chord rebuilds Copilot from the ground up, betting its CDP on conversational AI.

cdpcopilotconversational analyticsai assistantcommerce dataground-up rebuild
◆Current state
Chord, a commerce data and CDP platform, has put nearly all its recent product energy into Chord AI and its Copilot assistant. The changelog is a steady stream of Copilot refinements — feedback loops, memory, documentation grounding — culminating in Copilot Next, a ground-up rebuild now reaching early customers.
◆Where it's heading
The arc is clear: Chord is turning its CDP into a conversational analytics surface where users ask questions and Copilot answers from their data. The progression from Enriched Context to feedback memory to a full rebuild with persistent, shareable chat shows AI moving from a feature to the core interface.
◆Prediction
Expect Copilot Next to widen from its limited early-access group toward general availability, with continued work on answer transparency ('show their work') and conversation sharing.

◆Recent moves

  1. 1d ago

    Next-gen Copilot: persistent history and shareable chats

    The next-generation Copilot reaches customers with persistent chat history, shareable conversations, and answers that show their reasoning — the rollout of the Copilot Next rebuild into shipping features.

  2. 7d ago

    A first look at Copilot Next

    ⚡ SPARK

    Chord reveals Copilot Next, a ground-up rebuild of its AI assistant, to a small group of customers — the directional bet that reframes Copilot from an add-on into Chord's core interface.

  3. 16d ago

    Copilot auto-detects feedback sentiment in messages

    Copilot gains background detection of positive and negative feedback in user messages — part of the ongoing effort to make Chord AI a feedback loop rather than a one-shot answer engine.

  4. 1mo ago

    Chord AI adds per-answer reactions for feedback

    Users can now react to individual Copilot answers with praise or correction, reinforcing the shift toward a feedback-driven AI that learns from its responses.

  5. 1mo ago

    Chord AI: feedback memory and live docs grounding

    Chord AI adds feedback memory, live documentation grounding, and smarter date handling, plus several CDP updates — incremental accuracy and grounding work ahead of the Copilot rebuild.

  6. 1mo ago

    Copilot gains Enriched Context for more accurate answers

    Enriched Context rolls out to make Copilot more accurate by feeding it more of the user's data context — an early step toward the deeper Copilot Next rebuild.

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