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Document360

COLLAB
Velocity5.0

Document360's Eddy AI now summarizes what changed between article versions.

knowledge baseai assistantdocumentationlocalization
◆Current state
Document360 ships a knowledge-base release roughly every week, with its Eddy AI assistant in most of them. 12.10.2 adds AI summaries of differences between article versions, customizable reader feedback options, per-widget link behaviour settings and a central Engage dashboard to reuse and localize guides and videos. The prior release added source citations to Eddy AI answers and consolidated SSO setup.
◆Where it's heading
Eddy AI is spreading from the reader-facing chatbot into the authoring and review workflow, with analytics, citations and now change summaries. Engage is being built out as a separate asset layer of guides and videos with its own localization and credit-based AI voiceovers.
◆Prediction
Expect more AI help in the review and publishing flow, such as approvals or suggested fixes driven by version summaries.

◆Recent moves

  1. 3d ago

    12.10.2: Eddy AI version summaries and Engage dashboard

    12.10.2 lets Eddy AI summarize the differences between any two article versions, so reviewers see what changed before reading the highlights. It also adds a central Engage dashboard for reusing and translating guides and videos, plus custom feedback options and widget link controls.

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  2. 17d ago

    October - 12.10.1

    12.10.1 adds source citations to Eddy AI chatbot answers, hiding private sources behind a generic label, and puts all SSO methods in one setup flow. Citations follow September's unanswered-query analytics in the same direction: making the chatbot's answers checkable rather than adding new AI surface.

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  3. 1mo ago

    September 12.9.3: Drive renaming, Eddy AI email escalations, and content access clarity

    Document360 12.9.3 ships Drive file renaming without breaking existing references, email routing for Eddy AI ticket escalations, Drive asset insertion in AI capture, and clearer content access inheritance indicators. Solid polish across file management and AI chatbot escalation flows, continuing the steady Eddy AI build-out.

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  4. 1mo ago

    September 12.9.2: Article archiving, private link expiry, and new MCP server tools

    12.9.2 adds article archiving (clean removal from search/AI without deletion), private link expiry controls, and two new MCP server tools — full-text search and article listing with regex support. The MCP expansion is the most meaningful piece: it widens the programmatic surface that AI agents can use to query documentation.

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  5. 1mo ago

    September 12.9.1: Eddy AI analytics expose unanswered query patterns

    12.9.1 introduces Advanced Eddy AI Analytics — tracking answered vs. unanswered queries with reasons for the gaps (content gap, out-of-scope, query interpretation failure). This gives knowledge base managers data to close documentation holes that the AI is already hitting.

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  6. 1mo ago

    August 2026 - 12.8.5

    12.8.5 redesigned the top navigation to consolidate project, workspace, and language switching into one unified dropdown — a meaningful friction reduction for teams managing multilingual or multi-project documentation. Label management tooling (rename, delete, group in bulk) closes a long-standing gap in content organization.

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