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DoneDone

SUPPORT
Velocity5.0

Shared inbox and issue tracker for customer support and project teams.

www.donedone.com ↗

DoneDone smooths daily work: paste-in checklists and replies that keep their formatting.

help desktask managementemailchecklistsusability
◆Current state
DoneDone's latest release is two quality-of-life changes. New checklists open a popup where items can be typed or pasted in bulk, and replies now keep bold, italics and lists. They follow a busy late summer: workflow automations, custom fields, email-to-task, allow/block filters, and one email connection feeding several Mailboxes.
◆Where it's heading
After two substantive launches (automations and custom fields), DoneDone has shifted to tightening the email-driven support workflow and cutting friction in everyday task handling. The cadence is roughly one or two updates a month, each narrow in scope.
◆Prediction
Expect more email-pipeline and checklist refinements; automations may gain new triggers, given checklist templates already hook into status changes.

◆Recent moves

  1. 5d ago

    Small Improvements to Checklists and Replies

    Bulk checklist entry and formatting-preserving replies take friction out of two daily actions. It continues the polish phase that followed the automations and custom-fields launches.

  2. 16d ago

    New: Use One Email Connection Across Multiple Mailboxes

    One email connection can now feed multiple Mailboxes without using extra connection slots, with incoming mail going to the first Mailbox whose filters accept it, ordered by drag and drop. It builds directly on September's allow and block lists, turning a single inbound address into a filter-based router.

  3. 1mo ago

    Updated Email Filters!

    Email filtering for direct mailbox connections gains explicit allow and block list controls — specific email addresses, domains, or pattern filters. This completes a missing piece for teams using DoneDone as a shared support inbox: previously, unwanted senders could only be handled manually. The allow-list mode (only accept emails from approved domains) opens up internal-only helpdesk use cases.

  4. 1mo ago

    Custom Fields are live! 🎉

    ⚡ SPARK

    Custom fields ship for DoneDone, adding 10 field types: text, email, phone, URL, number variants (currency, percentage, custom-labeled), date, checkbox, and dropdown. This is the most structurally significant addition in the current batch — before this, teams had no way to attach domain-specific metadata to tasks, which was a hard limit on DoneDone's applicability to verticals with structured tracking requirements.

  5. 2mo ago

    Create Project Tasks from Email!

    DoneDone projects now accept incoming email via unique generated addresses, automatically creating tasks with configurable defaults (status, priority, assignee, tags). This extends email integration beyond the support mailbox model to project-level task creation — relevant for work order intake, internal request routing, and automated alert-to-task pipelines.

  6. 2mo ago

    New: Workflow Automations!

    ⚡ SPARK

    Workflow Automations ship: status changes can now trigger automatic due date setting and checklist template attachment. For DoneDone, this is directional — it moves the product from a manual-first task tracker into a system with programmable behavior, enabling repeatable processes without manual setup on every ticket.