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Heymarket

COMMS
Velocity5.0

Business text messaging for teams with shared inbox and automation

www.heymarket.com ↗

Heymarket layers AI agents and routing on top of its business-messaging core.

business-messagingrcsai-agentsomnichannelrouting
◆Current state
Heymarket is a business-messaging platform expanding across channels (now RCS via Twilio) and into AI agents and workflow features like Escalations. The crawled feed mixes real feature announcements with how-to and thought-leadership content.
◆Where it's heading
The product is moving from shared-inbox messaging toward AI-assisted, omnichannel operations — RCS, AI agents trained in-house, escalation routing, and structural tools like conversation tags and webhooks. The direction is a fuller customer-messaging operations layer.
◆Prediction
Expect continued investment in AI agents and channel breadth (RCS, voice) on top of the shared-inbox foundation, likely with more routing and automation controls.

◆Recent moves

  1. 1d ago

    Create high-impact RCS marketing campaigns in Heymarket using Twilio

    A guide to running RCS marketing campaigns in Heymarket via Twilio — signals RCS as an available richer channel alongside SMS, though it's framed as a how-to.

    View source ↗
  2. 23d ago

    How to choose an AI solution for healthcare operations

    A vertical explainer on choosing AI for healthcare operations; marketing content, not a product change.

    View source ↗
  3. 29d ago

    How to polish your emails (and why it’s worth the extra minute or two)

    Email-writing craft advice; blog content with no product signal.

    View source ↗
  4. 1mo ago

    Training our AI agents: Why we became our own first customers

    A behind-the-scenes story on training Heymarket's AI agents by dogfooding; narrative content, not a shipped feature.

    View source ↗
  5. 1mo ago

    Introducing Escalations: Alerting the right person at the right moment

    Introducing Escalations — alerting the right person when message volume or urgency demands it; a real routing feature that extends the shared inbox.

    View source ↗
  6. 1mo ago

    Inbox management for business: How to organize your team’s conversations (and 5 systems that help)

    A listicle on inbox-management systems for teams; educational content, no product change.

    View source ↗