LoginSign Up
← Back to all sparks
LiveAgent logo

LiveAgent

SUPPORT
Velocity6.3

Helpdesk software with live chat and ticketing

www.liveagent.com ↗

LiveAgent's 5.70 branch adds Mistral and Gemini, live call transcription and message translation.

customer-supportai-providerstranslationvoicehelp-desk
◆Current state
LiveAgent's 5.70 branch arrived with a large feature batch: Mistral AI as an EU-hosted provider, Gemini and OpenAI for ticket summaries and translation, live call transcription with speaker attribution, and on-demand translation of inbound messages. It also adds a Deskpro migration plugin and plan limits on event, time and SLA rules. The releases since are fix-only, mostly around chat widget errors and API gaps.
◆Where it's heading
The AI layer is turning multi-provider: OpenAI, Anthropic, Gemini and Mistral now sit side by side, with retired OpenAI models migrated automatically. Voice and translation are where that layer is being applied first. The paired 5.69 and 5.70 releases on the same day show two branches being maintained in parallel.
◆Prediction
Expect message translation to move past its 'Stage 1' on-demand scope, likely toward outbound or automatic translation. Further 5.69/5.70 fix pairs are likely in the meantime.

◆Recent moves

  1. 2d ago

    5.69.6: chat widget errors and stale Claude model picker fixed

    A 5.69 rollup of the latest fixes: the chat widget 'Invalid request.' failures, a false maintenance popup, and a model picker that still offered a Claude model Managed Agents rejects. Branch maintenance alongside 5.70.

    View source ↗
  2. 2d ago

    5.70.2: chat widget start failures and refusal reasons fixed

    Fixes chats that failed to start with 'Invalid request.' and shows visitors the real reason a message was refused. Two widget fixes on the new 5.70 branch.

    View source ↗
  3. 3d ago

    5.70.2: security fix, call recordings back in APIv3 messages

    A security fix and the missing call recording object in the APIv3 ticket messages response. Routine maintenance.

    View source ↗
  4. 9d ago

    5.70.2: Mistral and Gemini, live call transcripts, translation

    The first 5.70 build is a feature batch: Mistral as an EU AI provider, Gemini and OpenAI for summaries and translation, live call transcription with speaker attribution and on-demand message translation. A Deskpro migration plugin and SLA rule limits also land. It is the broadest AI-layer expansion in the recent changelog, spread across providers rather than one new agent.

    View source ↗
  5. 10d ago

    5.69.6 fixes chats showing another chat's messages

    Four fixes, the most serious being new chats showing messages from an older chat after a UUID was cast to a number. Transcription also no longer hangs when a non-OpenAI provider is the only one configured, which matters as the AI features open to other providers.

    View source ↗
  6. 10d ago

    5.68.9 backports chat-mixup and transcription fixes

    The same-day 5.68 backport of the chat-mixup and transcription fixes, keeping the older branch in step with 5.69.

    View source ↗