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LiveAgent

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Velocity6.3

Helpdesk software with live chat and ticketing

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LiveAgent wires up paid AI usage while running a heavy fix-and-security cadence

customer-supportai-billingcredit-poolsmaintenancesecurity-fixesllm-integration
◆Current state
LiveAgent ships frequent point releases dominated by fixes and security hardening, with a steady thread of AI monetization plumbing. Recent versions build out AI credit-pool provisioning and an AI-Budgets screen, and keep the LLM model list current with new OpenAI models. The bulk of each release is maintenance — planned-task, email-parsing, and agent-panel fixes.
◆Where it's heading
The visible direction is wiring up paid AI usage: credit-pool provisioning, top-up flows, and a budgets screen suggest LiveAgent is preparing to meter and sell AI features inside its support suite. Underneath, it stays in steady maintenance mode with a high security and bug-fix cadence.
◆Prediction
Expect the AI-Budgets and credit-pool work to surface as customer-facing AI billing, with continued high-frequency fix releases in parallel.

◆Recent moves

  1. 2d ago

    AI credit-pool provisioning and AI-Budgets top-up history

    Adds the write path for AI credit-pool provisioning and moves top-up history into the AI-Budgets screen — continued plumbing for metering and selling AI usage inside the support suite.

    View source ↗
  2. 3d ago

    Fix: planned-task hydration skips legacy recurrence rows

    A single bug fix for planned-task hydration on a legacy recurrence code; routine maintenance.

    View source ↗
  3. 4d ago

    New OpenAI models added; agent-panel and cron fixes

    Refreshes the OpenAI model list and fixes an agent-panel request storm and a cron rejection — keeping AI current while trimming rough edges.

    View source ↗
  4. 8d ago

    Security fixes with AI credit-pool provisioning and chatbot recovery

    More AI credit-pool provisioning plus a fix so the chatbot can recover after a payment limit clears, alongside security work — the same AI-monetization thread.

    View source ↗
  5. 10d ago

    Security and email-parsing fixes

    A security improvement plus email-address and mailto parsing fixes; maintenance with no user-facing feature.

    View source ↗
  6. 11d ago

    Fixes for planned-task rows and AI-module DB queries

    Fixes corrupted planned-task handling and mis-targeted AI-module database queries; internal maintenance.

    View source ↗