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Live Helper Chat

SUPPORT
Velocity5.0

Open-source live chat and helpdesk platform with chatbot and voice support.

livehelperchat.com ↗

Live Helper Chat 4.97 lets bots read file captions and OCR text and react to uploads.

live-chatcustomer-supportchatbotswebhooksself-hosted
◆Current state
Live Helper Chat 4.97 makes files usable by automation: chat and mail files gain caption and OCR attributes, a bot command can set them, bots and the REST API can act on file context, and new events and webhooks fire when files are stored. Login history gets IP and date-range filters. The two prior releases were security passes and operator-presence controls.
◆Where it's heading
The project alternates between operator management, security hardening and automation. After MCP support in September, 4.97 gives bots and outside systems more of the conversation to work with, now including attachments.
◆Prediction
Expect OCR or captioning to be wired to an AI provider or the MCP server so files are described automatically; the entries show only the storage and bot hooks so far.

◆Recent moves

  1. 6d ago

    4.97: file captions/OCR for bots, file webhooks

    Files gain caption and OCR fields that bots can set and read, and file storage now fires events and webhooks after the transaction commits. It extends the automation track that MCP support opened in September to attachments, with login-history filters added for admins.

    View source ↗
  2. 15d ago

    4.96v Online reasons && Security Updates

    4.96v extends the offline-reasons system from 4.88v with an online mode, so an operator can be visible but excluded from auto-assignment and transfers, with both states tracked in online-hours statistics. It also continues the 4.95v security pass with membership checks on private group chats, e-mail escaping and an authenticated gate on the demo chat endpoint.

    View source ↗
  3. 17d ago

    4.95v hardens bot REST calls and API tokens against SSRF

    4.95v pins resolved IPs for outbound bot REST requests, rejects private and loopback targets, requires an operator session for external image zoom, and bounds REST API session tokens to 30 days by default. Following the MCP endpoint and REST-heavy integrations, it closes the outbound-request and token gaps that a more connected helpdesk exposes; self-hosters should check the new deny_local default if bots call internal services.

    View source ↗
  4. 29d ago

    Standard queue chat priority range for operators

    Operators can now be limited to a priority band in the standard auto-assignment queue, matching the controls the priority queue already had. It's another step in giving supervisors fine-grained routing control.

    View source ↗
  5. 1mo ago

    Team lead

    Adds a team-lead assignment for operators, with a filter and column in the user list. This brings real org hierarchy into a tool that used to be flat.

    View source ↗
  6. 1mo ago

    MCP Support

    ⚡ SPARK

    The one release in this window that isn't about operator management. It gives AI clients a way into the installation and starts a second track alongside the supervisor tooling.

    View source ↗