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osTicket

SUPPORT
Velocity2.5

Open-source support ticket system used by businesses worldwide

osticket.com ↗

osTicket runs in steady maintenance mode — security patches and PHP compatibility, little net-new

self-hosted-helpdeskmaintenancesecurity-patchesphp-compatibilityoauth2-migrationopen-source
◆Current state
osTicket's release feed is pure maintenance. The recent stable line (v1.18.x) ships security updates, bug fixes, and ongoing PHP 8.3/8.4 compatibility, with refreshed language packs and plugins each time. Release cadence is slow and irregular — the latest, v1.18.4, followed v1.18.3 by roughly five months. This is a mature open-source helpdesk being kept current, not actively reinvented.
◆Where it's heading
The throughline is keeping a long-lived codebase safe and runnable on current PHP, plus the multi-year push to get installs onto OAuth2/Modern Authentication as Microsoft and Google retire Basic Auth for email. Expect continued patch-and-compatibility releases rather than feature expansion; the project's value is stability and self-hostability, and the changelog reflects that posture.
◆Prediction
The next release will most likely be another v1.18.x maintenance drop with security fixes and PHP/library compatibility, timed to a disclosed vulnerability or a new PHP version. A feature-led release isn't indicated by this history.

◆Recent moves

  1. 15d ago

    osTicket v1.18.4 / v1.17.8 Available

    v1.18.4 delivers security updates, bug fixes, and PHP 8.3/8.4 compatibility. A maintenance release, but the security and current-PHP support make it worth applying for self-hosted operators.

    View source ↗
  2. 5mo ago

    osTicket v1.18.3 / v1.17.7 Available

    v1.18.3 bundles security updates, general fixes, and continued PHP 8.3/8.4 compatibility. Consistent with the patch-and-compatibility cadence that defines the project's current phase.

    View source ↗
  3. 1y ago

    osTicket v1.18.2/v1.17.6 Available

    v1.18.2 ships security fixes, bug fixes, PHP 8.3/8.4 support, and updated plugins and language packs. Maintenance work keeping the helpdesk secure and current.

    View source ↗
  4. 2y ago

    osTicket v1.18.1/v1.17.5 Available

    v1.18.1 is a fixes-and-housekeeping release with updated language packs and plugins, alongside the standing reminder to migrate to OAuth2 as Basic Auth is phased out. Routine maintenance.

    View source ↗
  5. 3y ago

    osTicket v1.18.0/v1.17.4 Available

    v1.18.0 opens the 1.18 line with fixes, updated plugins and language packs, and the OAuth2/Modern Authentication migration guidance. A version-line bump that is mostly stabilization rather than new capability.

    View source ↗
  6. 3y ago

    osTicket v1.16.6/v1.17.3 Available

    v1.16.6/v1.17.3 is an older maintenance release with fixes and updated plugins. Standard patch work in the project's long maintenance history.

    View source ↗