LoginSign Up
← Back to all sparks
P

Phorest

CRM
Velocity5.0

Salon and spa management software with booking, marketing, payments, and client relationship features.

www.phorest.com ↗

Phorest keeps grinding down front-desk friction, one Canny request at a time

salon-softwarefront-desk-uxclient-managementfeedback-drivenbooking
◆Current state
Phorest is salon and spa management software. Its recent releases are a steady run of feedback-driven usability improvements centered on the client card and the booking flow, cutting the screen-jumping that slows a busy front desk.
◆Where it's heading
Phorest is consolidating client management into a single surface: sales history, merges, and flagged notes now live on or surface from the client card, and calendar tools like the waitlist and break editing keep getting quality-of-life passes. There are no directional bets here; the pattern is disciplined execution against customer-requested improvements.
◆Prediction
Expect more client-card consolidation and booking-flow polish drawn from the same Canny request queue, rather than a new product direction.

◆Recent moves

  1. 2d ago

    📱 Phone Numbers Now Display in Local Format

    Formatting client phone numbers into each country's local convention is a small readability win that fits Phorest's steady stream of at-a-glance front-desk touches.

  2. 11d ago

    Pop-up client notes at booking

    Surfacing flagged client notes as a pop-up at booking time addresses a top-requested gap, ensuring the one note that matters is not missed when the desk is busy, part of the broader push to bring client context into the booking flow.

  3. 11d ago

    Client Card: See all past transactions in one place

    A new Sales Transactions tab on the client card lets staff see a client's full purchase history without jumping to the Manager sales screen, a clear example of the client-card consolidation trajectory.

  4. 11d ago

    Waitlist: easier to scan and in step with your calendar

    The waitlist now shows which days each client is waiting for and follows the open diary, making a feature that got unwieldy at scale faster to scan and act on, continuing the calendar usability pass.

  5. 1mo ago

    You can now Merge a Client from the Client Profile ➡️⬅️

    Starting a client merge directly from a profile, with the viewed client pre-loaded and an 'Already added' badge in search, trims steps from duplicate cleanup, another front-desk workflow shortcut driven by user feedback.

  6. 1mo ago

    ⏰ You can now set break start and end times directly

    Explicit start and end time fields for breaks, kept in sync with the existing duration dropdown, is a minor calendar-editing convenience consistent with Phorest's quality-of-life cadence.