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Richpanel

SUPPORT
Velocity5.0

A third phone provider lands, and voice keeps arriving pre-summarized rather than as audio.

integrationsvoice channelai agent contextcall summariesecommerce support
◆Current state
Telebroad joins RingCentral and Consio as a connectable phone and SMS channel, with call recording, an AI transcript, and a summary attached to every call and SMS threading into the same ticket. It follows the Medusa.js headless-commerce connector and the Onward, Rivo, and Klaviyo integrations before it — the same sidebar contract applied to one more source each time.
◆Where it's heading
Richpanel is building a support inbox whose value is the context already sitting next to the conversation, and voice is being normalized into that model rather than treated as a separate medium: agents read a summary instead of replaying a recording. The integration cadence is steady and the shape never varies, which makes breadth the strategy — every new provider is another set of merchants who can adopt without changing their stack.
◆Prediction
Expect further phone and commerce providers on the same template, since nothing in these releases suggests a change in what the sidebar or the AI agent does with the context once it arrives.

◆Recent moves

  1. 5d ago

    📞 Telebroad Phone & SMS Integration with Richpanel

    A third phone provider after RingCentral and Consio, bringing calls and SMS into the inbox with a recording player, a labeled transcript, and an AI summary per call. The pattern is unchanged — voice arrives already condensed into something an agent can read during a handoff rather than listen to.

    View source ↗
  2. 12d ago

    🧩 Connect Your Medusa.js Store to Richpanel

    The first headless-commerce storefront in the integration list: orders, customers, and fulfillments stream in so the AI agent can answer order questions for merchants who are not on a hosted platform. Reach rather than new capability — the same sidebar contract applied to another source.

    View source ↗
  3. 12d ago

    📞 Consio Phone + SMS Channel in Richpanel

    A second phone provider after RingCentral, landing calls and SMS in the inbox with call outcomes, agent notes, and AI-generated summaries attached. Voice keeps being treated as one more channel to normalize into the conversation timeline.

    View source ↗
  4. 19d ago

    🛡️ Onward Shipping Protection in Richpanel

    Shipping-protection claims join the sidebar so a lost-package conversation resolves without opening the Onward dashboard. Same template as the returns and warranty integrations before it.

    View source ↗
  5. 26d ago

    New integration: Rivo Loyalty & Referrals

    Loyalty status, points balance, store credit, and referral codes land next to the conversation and become answerable by the AI agent. Another context source in the same accumulation pattern, not a change in what the product does.

    View source ↗
  6. 1mo ago

    📱New Integration: Klaviyo SMS

    Replies to Klaviyo SMS campaigns arrive as conversations, closing a gap where marketing-triggered replies fell outside the support queue entirely.

    View source ↗