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Salesmsg

COMMS
Velocity5.0

Business text messaging platform for two-way SMS and MMS conversations with CRM integrations

www.salesmessage.com ↗

Salesmsg Reviews can now trigger follow-ups automatically based on a customer's latest rating.

business-textingreviewsautomationai-agentscrm-integration
◆Current state
Salesmsg upgraded Reviews: follow-ups can fire automatically based on a customer's most recent rating, reviewers can be messaged in bulk or answered directly from review analytics, and results can be exported. It follows an official MCP server listed with Claude and ChatGPT, call tracking and AI call scorecards, and recurring NPS surveys that enrol contacts in automations.
◆Where it's heading
Salesmsg is connecting feedback (surveys, NPS, reviews) to its texting and calling automations, so a customer's score decides what happens next. Alongside that, AI agents for calls and texts and the MCP server extend who, or what, can act on those conversations.
◆Prediction
Expect review and survey scores to feed the AI texting and calling agents directly, and more CRM sync for review data.

◆Recent moves

  1. 7d ago

    Unlock More Value from Every Rating with Upgraded Salesmsg Reviews

    Reviews gain rating-based automatic follow-ups, bulk actions, in-analytics replies and export. It applies the same score-driven automation that surveys got in September to review data.

    View source ↗
  2. 14d ago

    Salesmsg MCP Now is Officially Listed in Open AI and Claude and Your Favorite AI Assistants

    An official MCP server, listed in the Anthropic and OpenAI marketplaces, lets AI assistants manage contacts, send texts, create broadcasts and pull analytics. It extends last week's webhook enrollment: Salesmsg is becoming something other agents operate, not only a place its own agents run.

    View source ↗
  3. 21d ago

    Track Every Call, Train Your AI Agent, and Automate More This October

    Five additions: inbound call lifecycle history, per-inbox AI call summary scorecards, call dispositions synced to HubSpot, website-wide knowledge base imports and webhook enrollment. Together they add oversight and training inputs to the AI agents Salesmsg has been giving more autonomy since August.

    View source ↗
  4. 28d ago

    Discover the Latest Survey Updates Built to Help You Act Faster

    Recurring surveys and NPS-based automation enrollment turn the August survey launch into an ongoing data feed for workflows. Exports and time comparisons fill reporting gaps without changing direction.

    View source ↗
  5. 1mo ago

    Smarter, More Automated Salesmsg-HubSpot Workflows: Your Q3 Upgrades Are Here

    Q3 HubSpot upgrades add automatic ticket routing, just-in-time assignment, messaging from Deals and Tickets, and AI meeting booking. Salesmsg keeps embedding itself inside HubSpot rather than asking teams to leave it.

    View source ↗
  6. 1mo ago

    Five features hiding in your Salesforce integration: are you using them yet?

    A spotlight on existing Salesforce integration features such as the embedded widget, mass SMS and field mapping. Nothing new shipped; it is adoption marketing.

    View source ↗