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ManageEngine ServiceDesk Plus

SUPPORTDEVOPS
Velocity5.0

ITSM help desk software with incident, change, and asset management for IT teams.

www.manageengine.com/products/service-desk ↗

ServiceDesk Plus flags another pre-release while recent builds stay maintenance-focused.

itsmenterprise-itbug-fixesaccess-managementrelease-cadence
◆Current state
ServiceDesk Plus runs a frequent, maintenance-heavy release cadence. The past six weeks brought fixes across assets, projects, reports and the requester portal, plus two administrative changes: welcome emails decoupled from SAML and purchase-order approval limited to configured approvers. The newest entry is an October 13 marker for a pre-release built on October 9, with no listed changes.
◆Where it's heading
No new capability areas show up in this window. Pre-release markers keep appearing roughly every few weeks (August, September, now October), which points to a scheduled build pipeline, but none of them document scope. The visible work is tightening access controls and stabilizing existing modules.
◆Prediction
Another dated batch of fixes and minor behavior changes is the most likely next entry; the pre-release markers give no signal about larger features.

◆Recent moves

  1. 16d ago

    Pre-release: October 09, 2026

    A marker for a pre-release built on October 9 with no documented changes. It continues the pattern of dated pre-release entries that precede, but do not describe, the next batch of fixes.

  2. 1mo ago

    Welcome emails now independent of SAML configuration

    Welcome emails are decoupled from SAML configuration, and admins can now enable them independently via ESM Directory settings. This removes a hidden dependency that prevented welcome email delivery in non-SAML or mixed-auth setups.

  3. 1mo ago

    Asset field limits raised; PO approval tightened; portal bug fixes

    Vendor address field character limits are raised (door number to 50, street to 100), and purchase order approval is restricted to configured approvers, closing an access gap. A batch of requester portal, language, and import bugs rounds out the release.

  4. 1mo ago

    Technician availability details moved from hover to click

    Technician unavailability details in the Tech Availability Chart and Scheduler moved from hover tooltips to click-to-reveal. A minor UI affordance change with no workflow impact.

  5. 1mo ago

    Pre-release: August 07, 2026

    A pre-release marker entry with no user-visible content. Placeholder for an upcoming structured release versioned from August 7.

  6. 1mo ago

    Bug fixes: projects, asset scans, XLSX exports, form rules

    Pure bug-fix release: comments with long URLs in projects and milestones now save correctly, CPU spikes during asset scans are resolved, empty XLSX exports work, and a form rule regression affecting service category fields is patched.