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Social Intents

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Velocity5.0

Live chat software for Slack, Microsoft Teams, and Google Chat

www.socialintents.com ↗

A blog feed, not a changelog — and its one piece of real news is Microsoft's, not theirs.

live-chatteams-integrationai-chatbotsseo-contentmigration-playno-release-signal
◆Current state
None of the last ten entries is a product release; the feed is the company blog, built from comparison guides, benchmark posts, and copy-paste template roundups aimed at search traffic. The single entry carrying dated news is about someone else's product: Microsoft retires its built-in Teams Live Chat widget on October 5, 2026, after about 18 months, and Social Intents is positioning itself as the way to keep answering website chats inside Teams. Everything else is category education on chatbots, response-time benchmarks, and helpdesk automation.
◆Where it's heading
The content clusters tightly around one pitch — live chat that lives inside the workspace the team already uses, with posts on Teams, Google Chat, Zoom, and WhatsApp reinforcing it from different search terms. The AI material (hallucination in customer service, IT helpdesk implementation) reads as demand capture for buyers shopping for chatbots rather than evidence of AI features shipping here. Since this source carries no releases, the product's actual direction is not observable from it.
◆Prediction
The Teams Live Chat retirement gives a dated migration window, so more Teams-migration content ahead of October 5, 2026 is the safe expectation. What the product ships in that window cannot be read from this feed and would need a changelog source.

◆Recent moves

  1. 11d ago

    Microsoft retires Teams Live Chat widget on October 5, 2026

    A post on Microsoft retiring the built-in Teams Live Chat widget on October 5, 2026, pitched as a migration prompt toward Social Intents. The underlying event is real and dated, but this is competitor-exit marketing rather than anything Social Intents shipped.

    View source ↗
  2. 13d ago

    Chatbot vs Live Chat: Choosing Your Best Option

    A chatbot-versus-live-chat buyer's guide comparing costs, use cases, and features. Standard category-education content sitting at the top of the funnel for both halves of the product.

    View source ↗
  3. 1mo ago

    SaaS Customer Support: Best Practices & Tools for 2026

    A SaaS customer support best-practices piece framing support as a retention driver rather than a cost centre. Blog content with no product news attached.

    View source ↗
  4. 2mo ago

    Top 5 Zoom Apps Worth Adding to Your Workflow in 2026

    A roundup of Zoom apps worth adding to a workflow. Another entry in the works-inside-the-tool-you-already-use content cluster, targeting a different platform's search terms.

    View source ↗
  5. 2mo ago

    25 WhatsApp Business Greeting Messages (Copy-Paste Ready)

    Twenty-five copy-paste WhatsApp Business greeting templates. Template content aimed at search volume; no indication that WhatsApp is a supported channel in the product itself.

    View source ↗
  6. 2mo ago

    AI Chatbot for IT Helpdesk: Implementation Guide (2026)

    An implementation guide for AI chatbots on an IT helpdesk, built around repetitive ticket deflection. It describes an approach rather than a feature, and like the rest of the AI posts it is demand capture rather than a release.

    View source ↗