LoginSign Up
← Back to all sparks
K

Krisp

COMMS
Velocity6.3

Krisp has stopped being a noise-cancellation utility and become a contact-center voice platform.

contact-centervoice-translationaccent-conversiondeepfake-detectionspeech-analytics
◆Current state
Every entry in the last two months is filed under Call Center AI. The product now spans Voice Translation, Accent Conversion, Voice Security with deepfake detection and agent voice verification, Speech Analytics with screen recording, and an Enterprise Analytics Portal for sharing results with clients. Releases alternate between web-side batches roughly weekly and desktop app builds, and admin controls appear in nearly every one.
◆Where it's heading
The direction is real-time voice manipulation sold to contact centers, not consumers. Accent Conversion now runs on both sides of a call, translation gained speed control and a spelling mode for names and numbers, and the language list keeps growing. Voice Security is the defensive counterpart — the same synthesis capability that powers accent conversion is what makes deepfake detection necessary, and Krisp is selling both sides. The steady stream of admin controls, audit logs, and automated data cleanup shows an enterprise procurement checklist being worked through.
◆Prediction
Expect the language and accent model coverage to keep widening and Voice Security to move from paid trial toward general availability. The portal API gaining audit logs suggests more of the admin surface will become programmatic.

◆Recent moves

  1. 4d ago

    Audit logs via the portal API, Valencian translation added

    Audit logs become available through the portal API, Valencian joins Voice Translation, and Accent Conversion setup is simplified. The API exposure is the piece that matters for enterprise buyers who need compliance data in their own systems rather than a console.

  2. 11d ago

    Admins gain speed and Spell controls for translated calls

    Admins gain control over translated speech speed and the Spell functionality, plus recent call information. Continues the pattern of shipping the knobs a contact-center supervisor needs rather than new agent-facing capability.

  3. 20d ago

    Accent Conversion extends to both sides of the call

    Accent Conversion models now run on both sides of the call, and agents get a way to spell names and numbers during translated calls. The spelling mode is a direct answer to the failure case that makes voice translation unusable for account numbers.

  4. 20d ago

    Krisp 2.80.11 Call Center AI Updates

    The 2.80.11 build carries the same release notes as the 2.80.7 entry published at the same moment — one desktop release captured twice in the feed. The substance, two-sided Accent Conversion and spelling during translated calls, is covered there.

  5. 25d ago

    Enterprise Analytics Portal, plus screen recording for agents

    ⚡ SPARK

    The Enterprise Analytics Portal lets contact centers share team analytics with their own enterprise clients, and Speech Analytics gains agent screen recording. This turns Krisp output into something a BPO resells rather than consumes internally.

  6. 1mo ago

    Voice Security enters the paid trial; data cleanup automated

    Voice Security enters the Call Center AI paid trial, language management in Voice Translation is simplified, and data cleanup is automated after retention windows. Putting deepfake detection in front of trial users is how it gets validated before general availability.