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Xurrent

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Velocity6.3

Enterprise service management platform for ITSM, ESM and incident management.

www.xurrent.com ↗

Sera AI crosses from assistant to autonomous agent while the ITSM core keeps its monthly grind.

agentic-itsmsera-aicmdbself-servicemonthly-cadencemcp
◆Current state
Xurrent ships on a disciplined monthly cadence, and the last quarter splits cleanly in two. One half is steady ITSM plumbing — shared tags across Requests, Problems, Workflows and Projects, CMDB reconciliation that a human can actually read, iPaaS connectors, self-service reservations. The other half is Sera AI, which moved from a chat widget to a configurable studio and then, on 10 July, to two agents that act without a person in the loop.
◆Where it's heading
The two tracks are converging rather than running in parallel. Knowledge article readiness, CI location hints and reconciliation legibility are not standalone features — they are the data-quality preconditions an agent needs before it can be trusted to close a request. Xurrent is building the substrate first and letting Sera consume it, which is why the agent work has landed without the usual rollback noise. Agent Designer success metrics suggest the next constraint is proving the agents work, not shipping more of them.
◆Prediction
Expect the agent count to grow slowly and the governance surface around it to grow faster — more Golden Set tooling, more per-agent success reporting, and tighter scoping of which request types an agent may close unaided.

◆Recent moves

  1. 13d ago

    Knowledge auto-translation and tag merging land in August

    August continues the substrate work rather than the agent work: automatic knowledge article translation, tag merging, refreshable dashboards and safer approval delegation. Auto-translation is the most consequential of these for multi-region desks, since it removes the manual step that keeps non-English knowledge bases perpetually stale.

  2. 16d ago

    Q3 2026 IMR updates open as a living document

    A placeholder opening the IMR product-update thread for the quarter, with no shipped changes recorded yet. It is a container for future entries rather than a release.

  3. 27d ago

    My Reservations self-service and Agent Designer success metrics

    A broad release touching both tracks: My Reservations extends end-user self-service, while Agent Designer success metrics and Sera Assist reply ratings put measurement around the agent work shipped two weeks earlier. The ratings and metrics matter more than the feature count — they are how Xurrent will decide which agents to widen.

  4. 1mo ago

    Shared tags span Requests, Problems, Workflows and Projects

    Shared tags across four record types is a data-model change dressed as a convenience feature: it gives Sera a consistent way to group work that previously had to be inferred per object. The specialist activity aging report and service instance coverage round out the reporting side.

  5. 1mo ago

    Sera AI's first two autonomous agents ship

    ⚡ SPARK

    This is the release the rest of the quarter was built toward: Sera stops drafting and starts acting. Knowledge article readiness and readable CI reconciliation shipped alongside, which is the data-quality groundwork the agents depend on.

  6. 1mo ago

    Getting Started with Sera AI Studio

    A step-by-step onboarding guide for Sera AI Studio rather than a release — baseline testing against the Golden Set, coaching agent behavior, then rollout. It signals that Studio is configuration-heavy enough to need documentation, but nothing shipped here.