Plain
Plain built an autonomous support agent, and has now built the controls to trust it.
Comparison · Support
Formbricks vs Frill
A side-by-side editorial comparison of Formbricks and Frill — release velocity, themes, recent moves, and the top alternatives to consider.
Shared themes:mcp
Formbricks vs Frill: at a glance
What is Formbricks?
The 5.3 line reached stable and immediately dropped into single-fix patch-RC mode.
Formbricks runs three release branches at once — 5.1, 5.2 and 5.3 — publishing release candidates almost daily, most carrying a single backported fix. The 5.3 line has moved past its feature RCs: 5.3.0-rc.1 through rc.3 delivered MCP scope corrections, Helm volume extension points and an accessibility pass, and the branch is now on 5.3.4-rc.1, a one-line fix stopping no-overlay surveys from blocking the host page they sit on. Workspace and organization scoping remains the recurring thread, with the contact detail page the latest surface re-tied to its authorizing workspace.
What is Frill?
Frill is turning its feedback board from a destination into something machines read on demand.
The MCP server is the centrepiece: ten tools, one API key, no configuration, callable from Claude, ChatGPT, Cursor or Intercom Fin, and included on every plan rather than gated. The Chrome extension follows the same instinct from the capture side — grab an idea wherever you spot it, and collapse a long help desk thread into a clean idea with an AI summary in one click. Behind both sits the June groundwork: a public npm SDK, multiple API keys, webhook handling, and MCP in public beta.
Formbricks vs Frill: editorial side-by-side
Formbricks
5.0SUPPORT
The 5.3 line reached stable and immediately dropped into single-fix patch-RC mode.
◆ Current state
Formbricks runs three release branches at once — 5.1, 5.2 and 5.3 — publishing release candidates almost daily, most carrying a single backported fix. The 5.3 line has moved past its feature RCs: 5.3.0-rc.1 through rc.3 delivered MCP scope corrections, Helm volume extension points and an accessibility pass, and the branch is now on 5.3.4-rc.1, a one-line fix stopping no-overlay surveys from blocking the host page they sit on. Workspace and organization scoping remains the recurring thread, with the contact detail page the latest surface re-tied to its authorizing workspace.
◆ Where it's heading
The multi-tenancy audit is still running and still backported everywhere rather than only forward — API keys, surveys, quotas, integrations, response imports and now the contact detail page have each been re-scoped in turn. Alongside it, the agent-facing surface built out in 5.2.0 is being refined rather than extended: the 5.3 MCP work is scope correction, not new capability. With 5.3 now issuing patch RCs a day or two apart, that branch has crossed from feature development into maintenance.
◆ Prediction
Expect 5.3 to keep issuing single-fix patch release candidates while the next feature drop opens a 5.4 line, and 5.1 and 5.2 to continue receiving only security and billing backports.
Frill
6.3SUPPORT
Frill is turning its feedback board from a destination into something machines read on demand.
◆ Current state
The MCP server is the centrepiece: ten tools, one API key, no configuration, callable from Claude, ChatGPT, Cursor or Intercom Fin, and included on every plan rather than gated. The Chrome extension follows the same instinct from the capture side — grab an idea wherever you spot it, and collapse a long help desk thread into a clean idea with an AI summary in one click. Behind both sits the June groundwork: a public npm SDK, multiple API keys, webhook handling, and MCP in public beta.
◆ Where it's heading
Frill is systematically removing the requirement to be in Frill. Capture moves to wherever the conversation already happens; retrieval moves to whatever assistant the team already uses. That reframes the product as the feedback store rather than the feedback interface, and the pricing decision reinforces it — putting MCP on every plan optimises for the corpus being queried, not for upsell. The earlier enterprise work (EU hosting, EntraID SSO, CSP) is what makes that store trustworthy enough to hold the data.
◆ Prediction
Expect write paths to follow the read paths — an assistant that can already ask what users want will next be expected to file, merge and status ideas — and expect more capture surfaces beyond the browser extension.
Alternatives to Formbricks and Frill
Other Support products tracked by Sparkpulse, ranked by recent ship velocity. Each card links to a full editorial trajectory and lets you pivot into a head-to-head comparison with either Formbricks or Frill.
Sleekplan
Sleekplan rebuilt itself around AI triage, then put the feedback board inside ChatGPT.
Comm100
Comm100 publishes steadily about AI support — none of it is Comm100 shipping anything.
Respond.io
respond.io is layering an agent-authoring copilot and consumption billing on top of its omnichannel inbox.
Hatz AI
Hatz sells through MSPs, and its roadmap has started to serve the partner more than the end user
Knowmax
A teaser-only content feed making one argument: AI in the contact center fails on knowledge, not models.
See all Formbricks alternatives → · See all Frill alternatives →
Recent activity from Formbricks and Frill
Latest ship moves from both products, interleaved chronologically. ⚡ = editorial spark.
- 6d agoFrillFrill Chrome Extension is here!
- 7d agoFormbricksBackport stops no-overlay surveys blocking the host page
- 9d agoFormbricksContact detail page re-scoped to its authorizing workspace
- 13d agoFormbricksHub dependency bumped to 0.8.3 on the 5.3 branch
- 13d agoFormbricksAccessibility, OTEL and Helm fixes backported to 5.3
- 16d agoFrillIntroducing the new Frill MCP! ⚡
- 18d agoFormbricksMCP scope fixes and Helm extension points open the 5.3 line
- 20d agoFormbricksReverse-trial billing leak and response-import scoping fixed
- 1mo agoFrillPublic npm SDK, Chrome extension, and MCP beta
- 3mo agoFrillBoost Until scheduling and announcement preview controls
- 9mo agoFrillEU hosting region, Cloudflare domains, richer idea API
- 11mo agoFrillEntraID SSO, nine default languages, CSP hardening
Frequently asked questions
What is the difference between Formbricks and Frill?
Both compete on the same themes — mcp — within Support. Frill is currently shipping more aggressively (velocity 6.3 vs 5.0), with 1 editorial sparks in the last 30 days against 0. See the at-a-glance table above for a side-by-side breakdown of velocity, recent sparks, and editorial themes.
Is Formbricks better than Frill?
Sparkpulse doesn't pick a winner — we score release velocity, not feature parity. Frill is currently shipping more aggressively (velocity 6.3 vs 5.0), with 1 editorial sparks in the last 30 days against 0. For your specific use case, the alternatives sections above list other Support products to evaluate alongside.
What are the best alternatives to Formbricks?
Top Formbricks alternatives in Support are ranked by recent ship velocity. Browse the "Formbricks alternatives" section above for the current picks, or visit /alternatives/formbricks for the full list with editorial commentary on each.
What are the best alternatives to Frill?
Top Frill alternatives in Support are ranked by recent ship velocity. Browse the "Frill alternatives" section above for the current picks, or visit /alternatives/frill for the full list with editorial commentary on each.