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Plain built an autonomous support agent, and has now built the controls to trust it.
Alternatives · customer support software
Frill alternatives
The best Frill alternatives in customer support software, ranked by Sparkpulse's velocity_score.
Updated Aug 18, 2026
Looking for the best alternatives to Frill? Sparkpulse tracks and ranks 12 alternatives in customer support software by shipping velocity — how frequently each ships meaningful updates, verified from official changelogs. For reference, Frill shipped 1 meaningful update in the last 30 days and carries a velocity score of 6.3 out of 10 in 2026. The alternatives below are ranked the same way, so you're comparing real release momentum, not marketing claims.
About Frill
Frill is turning its feedback board from a destination into something machines read on demand.
The MCP server is the centrepiece: ten tools, one API key, no configuration, callable from Claude, ChatGPT, Cursor or Intercom Fin, and included on every plan rather than gated. The Chrome extension follows the same instinct from the capture side — grab an idea wherever you spot it, and collapse a long help desk thread into a clean idea with an AI summary in one click. Behind both sits the June groundwork: a public npm SDK, multiple API keys, webhook handling, and MCP in public beta.
Velocity 6.3 · Last update 5d ago
Top 12 alternatives to Frill
Ranked by recent ship velocity. Tap any card for the full editorial breakdown, or pivot to a head-to-head.
SUPPORT
Twilio is retiring its old serverless runtime while pushing consent and deliverability control into APIs.
COMMS
respond.io is layering an agent-authoring copilot and consumption billing on top of its omnichannel inbox.
SUPPORT
Canny keeps moving feedback capture out of Canny — now it answers to a mention in Slack
SUPPORT
Sleekplan rebuilt itself around AI triage, then put the feedback board inside ChatGPT.
SUPPORT
Hatz sells through MSPs, and its roadmap has started to serve the partner more than the end user
SUPPORT
HelpCenter.io is building a funnel off Zendesk's weak spots — a free FAQ tool at one end, migration guides at the other.
SUPPORT
Zoho's in-house LLM now powers ServiceDesk Plus AI, with Slack and Teams widening around it
SUPPORT
Sera AI crosses from assistant to autonomous agent while the ITSM core keeps its monthly grind.
SUPPORT
INKY is wiring an LLM into email security while binding itself tighter to Kaseya.
SUPPORT
Comm100 publishes steadily about AI support — none of it is Comm100 shipping anything.
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A teaser-only content feed making one argument: AI in the contact center fails on knowledge, not models.
Frill vs alternatives — shipping velocity at a glance
Velocity score (0–10) and meaningful releases shipped in the last 30 days, from official changelogs. Higher = shipping faster.
| Product | Velocity | Sparks · 30d | Focus areas | Latest release |
|---|---|---|---|---|
| Frill (baseline) | 6.3 | 1 | feedback-managementmcpai-summaries | Introducing the new Frill MCP! |
| Plain | 8.8 | 3 | customer-supportai-agentsmcp | Test Ari before customers see it, with per-answer proof |
| Twilio | 8.8 | 1 | deprecationsplatform consolidationconsent management | Functions Classic is being deprecated and existing Functions (Classic) are moving to the new Functions |
| Respond.io | 7.5 | 2 | omnichannel-inboxai-agentsusage-based-billing | AI Credit On-Demand bills overage instead of stopping AI |
| Canny | 7.5 | 2 | feedback-captureautopilotslack | @Canny in Slack |
| Sleekplan | 6.3 | 1 | product-feedbackai-triageagentic-access | Connect a workspace to ChatGPT; anonymized public boards |
| Hatz AI | 6.3 | 1 | msp-channelphone-agentsmodel-selector | Hatz Activate: a Shadow AI scan and an MSP rollout console |
| HelpCenter.io | 6.3 | 1 | zendesk-migrationself-servicefaq-builder | Introducing FAQs.me: Build a Beautiful FAQ Section in Two Minutes, Free |
| ManageEngine ServiceDesk Plus | 6.3 | 0 | itsmai-providerslack | — |
| Xurrent | 6.3 | 0 | agentic-itsmsera-aicmdb | Sera AI's first two autonomous agents ship |
| INKY | 6.3 | 1 | email-securityphishing-detectionmsp-channel | v1.9.3: Smart Insights brings an LLM verdict to every message |
| Comm100 | 5.0 | 0 | content marketingcustomer supportai copilots | — |
| Knowmax | 5.0 | 0 | knowledge managementcontact centerai readiness | — |
The 12 best Frill alternatives, in depth
1. Plain · velocity 8.8
Plain built an autonomous support agent, and has now built the controls to trust it.
Over the last 30 days Plain shipped 3 meaningful updates vs Frill's 1, most recently “Test Ari before customers see it, with per-answer proof”. Its velocity score of 8.8/10 blends that with longer-term release cadence.
Where Frill leans on feedback management, mcp and ai summaries, Plain focuses on customer support, ai agents and mcp.
Over the last 30 days Plain has been shipping faster than Frill — a point in its favour if release momentum matters to you.
2. Twilio · velocity 8.8
Twilio is retiring its old serverless runtime while pushing consent and deliverability control into APIs.
Over the last 30 days Twilio shipped 1 meaningful update vs Frill's 1, most recently “Functions Classic is being deprecated and existing Functions (Classic) are moving to the new Functions”. Its velocity score of 8.8/10 blends that with longer-term release cadence.
Where Frill leans on feedback management, mcp and ai summaries, Twilio focuses on deprecations, platform consolidation and consent management.
Twilio and Frill have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
3. Respond.io · velocity 7.5
Respond.io is layering an agent-authoring copilot and consumption billing on top of its omnichannel inbox.
Over the last 30 days Respond.io shipped 2 meaningful updates vs Frill's 1, most recently “AI Credit On-Demand bills overage instead of stopping AI”. Its velocity score of 7.5/10 blends that with longer-term release cadence.
Where Frill leans on feedback management, mcp and ai summaries, Respond.io focuses on omnichannel inbox, ai agents and usage based billing.
Over the last 30 days Respond.io has been shipping faster than Frill — a point in its favour if release momentum matters to you.
Full Respond.io trajectory → · Compare Frill vs Respond.io →
4. Canny · velocity 7.5
Canny keeps moving feedback capture out of Canny — now it answers to a mention in Slack.
Over the last 30 days Canny shipped 2 meaningful updates vs Frill's 1, most recently “@Canny in Slack”. Its velocity score of 7.5/10 blends that with longer-term release cadence.
Where Frill leans on feedback management, mcp and ai summaries, Canny focuses on feedback capture, autopilot and slack.
Over the last 30 days Canny has been shipping faster than Frill — a point in its favour if release momentum matters to you.
5. Sleekplan · velocity 6.3
Sleekplan rebuilt itself around AI triage, then put the feedback board inside ChatGPT.
Over the last 30 days Sleekplan shipped 1 meaningful update vs Frill's 1, most recently “Connect a workspace to ChatGPT; anonymized public boards”. Its velocity score of 6.3/10 blends that with longer-term release cadence.
Where Frill leans on feedback management, mcp and ai summaries, Sleekplan focuses on product feedback, ai triage and agentic access.
Sleekplan and Frill have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
6. Hatz AI · velocity 6.3
Hatz sells through MSPs, and its roadmap has started to serve the partner more than the end user.
Over the last 30 days Hatz AI shipped 1 meaningful update vs Frill's 1, most recently “Hatz Activate: a Shadow AI scan and an MSP rollout console”. Its velocity score of 6.3/10 blends that with longer-term release cadence.
Where Frill leans on feedback management, mcp and ai summaries, Hatz AI focuses on msp channel, phone agents and model selector.
Hatz AI and Frill have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
7. HelpCenter.io · velocity 6.3
HelpCenter.io is building a funnel off Zendesk's weak spots — a free FAQ tool at one end, migration guides at the other.
Over the last 30 days HelpCenter.io shipped 1 meaningful update vs Frill's 1, most recently “Introducing FAQs.me: Build a Beautiful FAQ Section in Two Minutes, Free”. Its velocity score of 6.3/10 blends that with longer-term release cadence.
Where Frill leans on feedback management, mcp and ai summaries, HelpCenter.io focuses on zendesk migration, self service and faq builder.
HelpCenter.io and Frill have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
Full HelpCenter.io trajectory → · Compare Frill vs HelpCenter.io →
8. ManageEngine ServiceDesk Plus · velocity 6.3
Zoho's in-house LLM now powers ServiceDesk Plus AI, with Slack and Teams widening around it.
Over the last 30 days ManageEngine ServiceDesk Plus shipped 0 meaningful updates vs Frill's 1. Its velocity score of 6.3/10 blends that with longer-term release cadence.
Where Frill leans on feedback management, mcp and ai summaries, ManageEngine ServiceDesk Plus focuses on itsm, ai provider and slack.
ManageEngine ServiceDesk Plus has shipped fewer meaningful updates than Frill in the last 30 days, so weigh it on fit and feature depth rather than recent pace.
Full ManageEngine ServiceDesk Plus trajectory → · Compare Frill vs ManageEngine ServiceDesk Plus →
9. Xurrent · velocity 6.3
Sera AI crosses from assistant to autonomous agent while the ITSM core keeps its monthly grind.
Over the last 30 days Xurrent shipped 0 meaningful updates vs Frill's 1, most recently “Sera AI's first two autonomous agents ship”. Its velocity score of 6.3/10 blends that with longer-term release cadence.
Where Frill leans on feedback management, mcp and ai summaries, Xurrent focuses on agentic itsm, sera ai and cmdb.
Xurrent has shipped fewer meaningful updates than Frill in the last 30 days, so weigh it on fit and feature depth rather than recent pace.
10. INKY · velocity 6.3
INKY is wiring an LLM into email security while binding itself tighter to Kaseya.
Over the last 30 days INKY shipped 1 meaningful update vs Frill's 1, most recently “v1.9.3: Smart Insights brings an LLM verdict to every message”. Its velocity score of 6.3/10 blends that with longer-term release cadence.
Where Frill leans on feedback management, mcp and ai summaries, INKY focuses on email security, phishing detection and msp channel.
INKY and Frill have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
11. Comm100 · velocity 5.0
Comm100 publishes steadily about AI support — none of it is Comm100 shipping anything.
Over the last 30 days Comm100 shipped 0 meaningful updates vs Frill's 1. Its velocity score of 5.0/10 blends that with longer-term release cadence.
Where Frill leans on feedback management, mcp and ai summaries, Comm100 focuses on content marketing, customer support and ai copilots.
Comm100 has shipped fewer meaningful updates than Frill in the last 30 days, so weigh it on fit and feature depth rather than recent pace.
12. Knowmax · velocity 5.0
A teaser-only content feed making one argument: AI in the contact center fails on knowledge, not models.
Over the last 30 days Knowmax shipped 0 meaningful updates vs Frill's 1. Its velocity score of 5.0/10 blends that with longer-term release cadence.
Where Frill leans on feedback management, mcp and ai summaries, Knowmax focuses on knowledge management, contact center and ai readiness.
Knowmax has shipped fewer meaningful updates than Frill in the last 30 days, so weigh it on fit and feature depth rather than recent pace.
Frequently asked questions
What are the best alternatives to Frill?
The top Frill alternatives we currently track in customer support software are Plain, Twilio, Respond.io, Canny, Sleekplan, ranked by recent ship velocity.
How is this list of Frill alternatives ranked?
Alternatives are ranked by Sparkpulse's velocity_score — release cadence + 30-day spark count + sector-relative ship rate.
Can I compare Frill directly with one of these alternatives?
Yes — every card has a "Compare with Frill" link to a side-by-side /compare page.