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Comparison · Support
Formbricks vs LiveAgent
A side-by-side editorial comparison of Formbricks and LiveAgent — release velocity, themes, recent moves, and the top alternatives to consider.
Formbricks vs LiveAgent: at a glance
What is Formbricks?
Formbricks' third 6.1 release candidate is upgrade and workspace-limit fixes, not new surface.
Formbricks' 6.0 RC cycle in September renamed Unify to Analyze, put Act in Beta, capped unlicensed self-hosted installs at one workspace and added MCP OAuth. 6.1.0-rc.1 brought the v3 responses API, MCP read and write scopes for responses and per-webhook background delivery. rc.2 and rc.3 are backport batches; rc.3 enforces the workspace limit inside the creating transaction, removes a Zod eval probe from the survey renderer and fixes online-upgrade edge cases around Cube. The feed still shows no 6.0.0 stable tag.
What is LiveAgent?
LiveAgent's 5.70 branch adds Mistral and Gemini, live call transcription and message translation.
LiveAgent's 5.70 branch arrived with a large feature batch: Mistral AI as an EU-hosted provider, Gemini and OpenAI for ticket summaries and translation, live call transcription with speaker attribution, and on-demand translation of inbound messages. It also adds a Deskpro migration plugin and plan limits on event, time and SLA rules. The releases since are fix-only, mostly around chat widget errors and API gaps.
Formbricks vs LiveAgent: editorial side-by-side
Formbricks
5.0SUPPORT
Formbricks' third 6.1 release candidate is upgrade and workspace-limit fixes, not new surface.
◆ Current state
Formbricks' 6.0 RC cycle in September renamed Unify to Analyze, put Act in Beta, capped unlicensed self-hosted installs at one workspace and added MCP OAuth. 6.1.0-rc.1 brought the v3 responses API, MCP read and write scopes for responses and per-webhook background delivery. rc.2 and rc.3 are backport batches; rc.3 enforces the workspace limit inside the creating transaction, removes a Zod eval probe from the survey renderer and fixes online-upgrade edge cases around Cube. The feed still shows no 6.0.0 stable tag.
◆ Where it's heading
The commercial gating from 6.0 is now paired with programmatic access: responses and feedback records become data that agents and integrations read and write through a documented API and MCP. rc.3's transactional workspace-limit check shows the licensing cap is being made race-proof, and the Cube digest-pinning guidance signals that self-hosted upgrades remain the riskiest part of the release.
◆ Prediction
Expect one or two more 6.1 release candidates focused on upgrade paths before a stable tag; when 6.0 or 6.1 reaches stable still can't be read from the entries.
LiveAgent
6.3SUPPORT
LiveAgent's 5.70 branch adds Mistral and Gemini, live call transcription and message translation.
◆ Current state
LiveAgent's 5.70 branch arrived with a large feature batch: Mistral AI as an EU-hosted provider, Gemini and OpenAI for ticket summaries and translation, live call transcription with speaker attribution, and on-demand translation of inbound messages. It also adds a Deskpro migration plugin and plan limits on event, time and SLA rules. The releases since are fix-only, mostly around chat widget errors and API gaps.
◆ Where it's heading
The AI layer is turning multi-provider: OpenAI, Anthropic, Gemini and Mistral now sit side by side, with retired OpenAI models migrated automatically. Voice and translation are where that layer is being applied first. The paired 5.69 and 5.70 releases on the same day show two branches being maintained in parallel.
◆ Prediction
Expect message translation to move past its 'Stage 1' on-demand scope, likely toward outbound or automatic translation. Further 5.69/5.70 fix pairs are likely in the meantime.
Alternatives to Formbricks and LiveAgent
Other Support products tracked by Sparkpulse, ranked by recent ship velocity. Each card links to a full editorial trajectory and lets you pivot into a head-to-head comparison with either Formbricks or LiveAgent.
Tawk.to
tawk.to's widget 4.4.0 turns to keyboard and screen-reader fixes after a run of form work.
Libredesk
Libredesk moves to v2.9.1 candidates with AI reply handling and security audit fixes.
Live Helper Chat
Live Helper Chat 4.97 lets bots read file captions and OCR text and react to uploads.
DoneDone
DoneDone smooths daily work: paste-in checklists and replies that keep their formatting.
Twilio
Twilio follows Cohorts with three GA control APIs for webhooks, recording and caller trust.
See all Formbricks alternatives → · See all LiveAgent alternatives →
Recent activity from Formbricks and LiveAgent
Latest ship moves from both products, interleaved chronologically. ⚡ = editorial spark.
- 2d agoLiveAgent5.69.6: chat widget errors and stale Claude model picker fixed
- 2d agoLiveAgent5.70.2: chat widget start failures and refusal reasons fixed
- 3d agoLiveAgent5.70.2: security fix, call recordings back in APIv3 messages
- 9d agoLiveAgent5.70.2: Mistral and Gemini, live call transcripts, translation
- 10d agoFormbricks6.1 RC3: race-proof workspace cap and online-upgrade fixes
- 10d agoLiveAgent5.69.6 fixes chats showing another chat's messages
- 10d agoLiveAgent5.68.9 backports chat-mixup and transcription fixes
- 13d agoFormbricks6.1 RC2: v3 API validation, incremental extraction, upgrade fixes
- 16d agoFormbricks6.1 RC1: v3 responses API, MCP response access, webhook jobs
- 1mo agoFormbricks6.0.0 RC5: Helm Envoy safeguards
- 1mo agoFormbricks6.0.0 RC4: Gateway API v1.5 support
- 1mo agoFormbricks6.0.0 RC3: bug fixes and trial duration A/B test
Frequently asked questions
What is the difference between Formbricks and LiveAgent?
They serve adjacent needs but don't currently overlap on shipped themes. LiveAgent is currently shipping more aggressively (velocity 6.3 vs 5.0), with 0 editorial sparks in the last 30 days against 0. See the at-a-glance table above for a side-by-side breakdown of velocity, recent sparks, and editorial themes.
Is Formbricks better than LiveAgent?
Sparkpulse doesn't pick a winner — we score release velocity, not feature parity. LiveAgent is currently shipping more aggressively (velocity 6.3 vs 5.0), with 0 editorial sparks in the last 30 days against 0. For your specific use case, the alternatives sections above list other Support products to evaluate alongside.
What are the best alternatives to Formbricks?
Top Formbricks alternatives in Support are ranked by recent ship velocity. Browse the "Formbricks alternatives" section above for the current picks, or visit /alternatives/formbricks for the full list with editorial commentary on each.
What are the best alternatives to LiveAgent?
Top LiveAgent alternatives in Support are ranked by recent ship velocity. Browse the "LiveAgent alternatives" section above for the current picks, or visit /alternatives/liveagent for the full list with editorial commentary on each.