Twenty
Twenty 2.52 lets apps run their own account-connection flows and adds inbox sharing.
Comparison · CRM
Planhat vs Twenty
A side-by-side editorial comparison of Planhat and Twenty — release velocity, themes, recent moves, and the top alternatives to consider.
Planhat vs Twenty: at a glance
What is Planhat?
Planhat doubles down on automation — Portals, Task dependencies, AI steps, OAuth — for scaled CS ops.
Planhat's recent stream skews heavily toward automation infrastructure for customer-success teams. New advanced Task dependencies, automated end-to-end Portal setup, full execution logs for Automation Runs, and live company-field merge tags in Dashboards and Presentations all reduce the manual per-account work that defines mid-tier CSM tooling. OAuth connections enter Labs, replacing API-key plumbing for integrations.
What is Twenty?
Twenty 2.53 lets apps lock field permission actions, a day after role-aware relation pickers.
Twenty shipped 2.53.0 and 2.53.1 on Oct 28, a day after 2.52.0. The 2.53.0 notes list only docs translations; 2.53.1 lets applications disable field permission actions on the fields they own. 2.52 had made relation pickers offer only targets the current role may update, and 2.51 replaced BlockNote with TipTap and put custom roles behind a billing entitlement.
Planhat vs Twenty: editorial side-by-side
Planhat
5.0CRM
Planhat doubles down on automation — Portals, Task dependencies, AI steps, OAuth — for scaled CS ops.
◆ Current state
Planhat's recent stream skews heavily toward automation infrastructure for customer-success teams. New advanced Task dependencies, automated end-to-end Portal setup, full execution logs for Automation Runs, and live company-field merge tags in Dashboards and Presentations all reduce the manual per-account work that defines mid-tier CSM tooling. OAuth connections enter Labs, replacing API-key plumbing for integrations.
◆ Where it's heading
The product is moving from a health-score-and-playbook CS platform toward a low-code automation backbone for customer-success orgs. Recent additions of frontier LLMs (Claude Sonnet/Opus 4.6, GPT 5.4) into AI Automation steps, combined with portal-creation building blocks, position Planhat as a CS workflow engine that runs without per-account human babysitting.
◆ Prediction
Expect more native AI step types (action-taking, deeper retrieval), OAuth graduating out of Labs into the standard integrations surface, and continued investment in automation observability — failure analytics, retry policies, version history.
Twenty
5.0CRM
Twenty 2.53 lets apps lock field permission actions, a day after role-aware relation pickers.
◆ Current state
Twenty shipped 2.53.0 and 2.53.1 on Oct 28, a day after 2.52.0. The 2.53.0 notes list only docs translations; 2.53.1 lets applications disable field permission actions on the fields they own. 2.52 had made relation pickers offer only targets the current role may update, and 2.51 replaced BlockNote with TipTap and put custom roles behind a billing entitlement.
◆ Where it's heading
Releases are arriving almost daily now, and the visible changes keep landing on roles and permissions, both in the CRM UI and in what installed applications can control. The SDK is tagged in lockstep with each server version, so the app platform and the permission model are evolving together.
◆ Prediction
Expect 2.53.x patches with more app-level permission controls; the published notes are too thin to say what else 2.53 contains.
Alternatives to Planhat and Twenty
Other CRM products tracked by Sparkpulse, ranked by recent ship velocity. Each card links to a full editorial trajectory and lets you pivot into a head-to-head comparison with either Planhat or Twenty.
IntegCRM
IntegCRM keeps building out invoicing, bookings, forms and email for service businesses.
Folk
folk ships a French interface weeks after moving its data storage to Europe.
GroupOffice
GroupOffice patches its current 26.0 line and the older 25.0 line on the same afternoon.
Close CRM
Close takes Chloe Chat out of beta for every customer, a month after OIDC SSO.
Corteza
Corteza 2026.9.0 goes final after a week of single-fix candidates.
See all Planhat alternatives → · See all Twenty alternatives →
Recent activity from Planhat and Twenty
Latest ship moves from both products, interleaved chronologically. ⚡ = editorial spark.
- 23h agoTwentyTwenty 2.53.1: apps can disable field permission actions
- 23h agoTwentySDK 2.53.1 tag matching the server release
- 23h agoTwentySDK 2.53.0 tag (notes list only docs translations)
- 23h agoTwentyTwenty 2.53.0 (notes list only docs translations)
- 2d agoTwentynpm publish dry run for Twenty 2.52.0
- 2d agoTwentyTwenty 2.52: relation pickers respect role permissions
- 6mo agoPlanhatSet up advanced Task dependencies in Workflows
- 6mo agoPlanhatOAuth connections now available in Labs
- 6mo agoPlanhatOAuth connections now available in Labs (duplicate)
- 6mo agoPlanhatInsert live company fields into Dashboards and Presentations
- 6mo agoPlanhatAutomate Portal setup end-to-end for every customer
- 6mo agoPlanhatSync email attachments and subfolders from Outlook into Planhat
Frequently asked questions
What is the difference between Planhat and Twenty?
They serve adjacent needs but don't currently overlap on shipped themes. Planhat and Twenty are shipping at a similar cadence (velocity 5.0 vs 5.0, both within Sparkpulse's "active" band). See the at-a-glance table above for a side-by-side breakdown of velocity, recent sparks, and editorial themes.
Is Planhat better than Twenty?
Sparkpulse doesn't pick a winner — we score release velocity, not feature parity. Planhat and Twenty are shipping at a similar cadence (velocity 5.0 vs 5.0, both within Sparkpulse's "active" band). For your specific use case, the alternatives sections above list other CRM products to evaluate alongside.
What are the best alternatives to Planhat?
Top Planhat alternatives in CRM are ranked by recent ship velocity. Browse the "Planhat alternatives" section above for the current picks, or visit /alternatives/planhat for the full list with editorial commentary on each.
What are the best alternatives to Twenty?
Top Twenty alternatives in CRM are ranked by recent ship velocity. Browse the "Twenty alternatives" section above for the current picks, or visit /alternatives/twenty-crm for the full list with editorial commentary on each.