Twenty
Twenty 2.52 lets apps run their own account-connection flows and adds inbox sharing.
Comparison · CRM
Folk vs Planhat
A side-by-side editorial comparison of Folk and Planhat — release velocity, themes, recent moves, and the top alternatives to consider.
Folk vs Planhat: at a glance
What is Folk?
folk ships a French interface weeks after moving its data storage to Europe.
folk is a lightweight relationship CRM that widened its surface through the summer: a mobile app, Tasks, an Interactions API and MCP connector, and EU data residency. October added phone-number lookup, calling with recording, a field-sales roundup, bulk create and update through MCP, and on October 27 a French-language interface.
What is Planhat?
Planhat doubles down on automation — Portals, Task dependencies, AI steps, OAuth — for scaled CS ops.
Planhat's recent stream skews heavily toward automation infrastructure for customer-success teams. New advanced Task dependencies, automated end-to-end Portal setup, full execution logs for Automation Runs, and live company-field merge tags in Dashboards and Presentations all reduce the manual per-account work that defines mid-tier CSM tooling. OAuth connections enter Labs, replacing API-key plumbing for integrations.
Folk vs Planhat: editorial side-by-side
Folk
5.0CRM
folk ships a French interface weeks after moving its data storage to Europe.
◆ Current state
folk is a lightweight relationship CRM that widened its surface through the summer: a mobile app, Tasks, an Interactions API and MCP connector, and EU data residency. October added phone-number lookup, calling with recording, a field-sales roundup, bulk create and update through MCP, and on October 27 a French-language interface.
◆ Where it's heading
Two tracks run together: the prospecting loop for human reps and an agent interface that now writes records in bulk. The French launch, after September's EU data move, shows a third: making folk easier to buy and use for European teams.
◆ Prediction
Expect further localization or EU-focused compliance work alongside more MCP write operations; the entries don't show which language comes next.
Planhat
5.0CRM
Planhat doubles down on automation — Portals, Task dependencies, AI steps, OAuth — for scaled CS ops.
◆ Current state
Planhat's recent stream skews heavily toward automation infrastructure for customer-success teams. New advanced Task dependencies, automated end-to-end Portal setup, full execution logs for Automation Runs, and live company-field merge tags in Dashboards and Presentations all reduce the manual per-account work that defines mid-tier CSM tooling. OAuth connections enter Labs, replacing API-key plumbing for integrations.
◆ Where it's heading
The product is moving from a health-score-and-playbook CS platform toward a low-code automation backbone for customer-success orgs. Recent additions of frontier LLMs (Claude Sonnet/Opus 4.6, GPT 5.4) into AI Automation steps, combined with portal-creation building blocks, position Planhat as a CS workflow engine that runs without per-account human babysitting.
◆ Prediction
Expect more native AI step types (action-taking, deeper retrieval), OAuth graduating out of Labs into the standard integrations surface, and continued investment in automation observability — failure analytics, retry policies, version history.
Alternatives to Folk and Planhat
Other CRM products tracked by Sparkpulse, ranked by recent ship velocity. Each card links to a full editorial trajectory and lets you pivot into a head-to-head comparison with either Folk or Planhat.
Twenty
Twenty 2.53 lets apps lock field permission actions, a day after role-aware relation pickers.
IntegCRM
IntegCRM keeps building out invoicing, bookings, forms and email for service businesses.
GroupOffice
GroupOffice patches its current 26.0 line and the older 25.0 line on the same afternoon.
Close CRM
Close takes Chloe Chat out of beta for every customer, a month after OIDC SSO.
Corteza
Corteza 2026.9.0 goes final after a week of single-fix candidates.
See all Folk alternatives → · See all Planhat alternatives →
Recent activity from Folk and Planhat
Latest ship moves from both products, interleaved chronologically. ⚡ = editorial spark.
- 2d agoFolkfolk in French
- 9d agoFolkIntroducing bulk actions in folk MCP
- 14d agoFolkfolk bundles six features for field sales reps
- 21d agoFolkfolk adds calling with call recording (beta)
- 28d agoFolkLet folk find phone numbers for you
- 1mo agoFolkYour data, closer to home 🇪🇺 ⚡
- 6mo agoPlanhatSet up advanced Task dependencies in Workflows
- 6mo agoPlanhatOAuth connections now available in Labs
- 6mo agoPlanhatOAuth connections now available in Labs (duplicate)
- 6mo agoPlanhatInsert live company fields into Dashboards and Presentations
- 6mo agoPlanhatAutomate Portal setup end-to-end for every customer
- 6mo agoPlanhatSync email attachments and subfolders from Outlook into Planhat
Frequently asked questions
What is the difference between Folk and Planhat?
They serve adjacent needs but don't currently overlap on shipped themes. Folk and Planhat are shipping at a similar cadence (velocity 5.0 vs 5.0, both within Sparkpulse's "active" band). See the at-a-glance table above for a side-by-side breakdown of velocity, recent sparks, and editorial themes.
Is Folk better than Planhat?
Sparkpulse doesn't pick a winner — we score release velocity, not feature parity. Folk and Planhat are shipping at a similar cadence (velocity 5.0 vs 5.0, both within Sparkpulse's "active" band). For your specific use case, the alternatives sections above list other CRM products to evaluate alongside.
What are the best alternatives to Folk?
Top Folk alternatives in CRM are ranked by recent ship velocity. Browse the "Folk alternatives" section above for the current picks, or visit /alternatives/folk-crm for the full list with editorial commentary on each.
What are the best alternatives to Planhat?
Top Planhat alternatives in CRM are ranked by recent ship velocity. Browse the "Planhat alternatives" section above for the current picks, or visit /alternatives/planhat for the full list with editorial commentary on each.