Theme · updated weekly
Open Source in Customer Support — SaaS tools & trends 2026
2 products Sparkpulse tracks are shipping around open source in Customer Support. The highest-velocity open source products right now are osTicket and Zammad (ranked by Sparkpulse's velocity score). The theme runs across 17 sectors, so the momentum you see here is drawn from products competing in different corners of the market. Tracked products here hold a velocity score of 2.5 out of 10. Below: every tracked product carrying this theme, updated from release data. Everything on this page is regenerated from verified release data, so the ranking reflects the latest changelogs rather than a static list.
Scoped to Customer Support. View open source across all sectors →
Products shipping around open source
Frequently asked questions about open source
Which SaaS tools ship open source in Customer Support in 2026?
osTicket, Zammad — the open source products Sparkpulse tracks in Customer Support, ranked by shipping velocity from verified changelogs.
Which open source product has the highest shipping velocity?
osTicket, with the top velocity score (2.5/10) in Customer Support — Sparkpulse's velocity score is derived from verified release data.
How many products are shipping around open source?
Sparkpulse currently tracks 2 products carrying the open source theme in Customer Support, updated continuously from verified release data.