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Sleekplan is shipping enterprise-grade B2B features at speed: SCIM, account-level feedback groups, and internal product documentation in a single sprint.
Alternatives · customer support software
Olark alternatives
The best Olark alternatives in customer support software, ranked by Sparkpulse's velocity_score.
Updated Oct 28, 2026
Looking for the best alternatives to Olark? Sparkpulse tracks and ranks 12 alternatives in customer support software by shipping velocity — how frequently each ships meaningful updates, verified from official changelogs. For reference, Olark shipped 0 meaningful updates in the last 30 days and carries a velocity score of 0.0 out of 10 in 2026. The alternatives below are ranked the same way, so you're comparing real release momentum, not marketing claims.
About Olark
Olark rebuilds around v2 — new layout, AI Assistants surface, in-product bot evaluation.
Olark is mid-rollout of v2, a full interface rebuild that landed in mid-2025. The AI Assistants area is now structured around Knowledge / Persona / Evaluation tabs, with bot review and feedback (thumbs up/down on individual answers) happening directly in-product. Knowledge ingestion has expanded to JSON and ZIP files plus much larger website crawls. Smaller v2 quality-of-life touches keep landing — collapsed agent menus, static offline messages, Group ID exposure for API users.
Velocity 0.0 · Last update 5mo ago
Top 12 alternatives to Olark
Ranked by recent ship velocity. Tap any card for the full editorial breakdown, or pivot to a head-to-head.
SUPPORT
Twilio follows Cohorts with three GA control APIs for webhooks, recording and caller trust.
COMMS
Respond.io upgraded its AI Agents to GPT-5.6 and added TikTok Business Messaging for US accounts.
SUPPORT
LiveAgent's 5.70 branch adds Mistral and Gemini, live call transcription and message translation.
SUPPORT
Xurrent lets staff approve tasks inside Sera AI chat as October's update keeps growing.
SUPPORT
HelpCenter.io integrates with Intercom Fin so articles automatically train the AI agent on every publish.
SUPPORT
Hatz AI launched Activate for MSP AI deployments and made phone agents self-service in back-to-back releases
SUPPORT
Chatway's bot learned to read the store; now the store can listen back
SUPPORT
Service Fusion's feed stays on buyer guides, now an HVAC technician tool list.
SUPPORT
tawk.to's widget 4.4.0 turns to keyboard and screen-reader fixes after a run of form work.
SUPPORT
Libredesk moves to v2.9.1 candidates with AI reply handling and security audit fixes.
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Live Helper Chat 4.97 lets bots read file captions and OCR text and react to uploads.
Olark vs alternatives — shipping velocity at a glance
Velocity score (0–10) and meaningful releases shipped in the last 30 days, from official changelogs. Higher = shipping faster.
| Product | Velocity | Sparks · 30d | Focus areas | Latest release |
|---|---|---|---|---|
| Olark (baseline) | 0.0 | 0 | customer supportai assistantsui rebuild | Big Updates: A New Layout! |
| Sleekplan | 8.8 | 0 | b2b-saasscimaccount-groups | Groups: see your feedback by account |
| Twilio | 7.5 | 1 | messagingaudience-segmentationvoice-trust | Twilio Cohorts for Native List Building and Bulk Messaging |
| Respond.io | 7.5 | 0 | customer-messagingai-agentsomnichannel | — |
| LiveAgent | 6.3 | 0 | customer-supportai-providerstranslation | — |
| Xurrent | 6.3 | 0 | itsmai-agentsagent-governance | Xurrent ships six Sera AI Agents, Jamf CMDB, and ClickUp connector |
| HelpCenter.io | 6.3 | 0 | knowledge-baseai-customer-supportintercom-integration | Meet Intercom + Fin: Your help center is now ready to power your AI conversations |
| Hatz AI | 6.3 | 0 | mspai-platformphone-agents | Hatz AI: Phone agents become self-service for tenants; Hatz Learn moves in-house |
| Chatway | 6.3 | 0 | live-chatai-agentsecommerce | Your AI agent can now access WordPress & WooCommerce data |
| Service Fusion | 5.0 | 0 | field-servicetradeshvac | — |
| Tawk.to | 5.0 | 0 | live-chatcustomer-supportwidget | — |
| Libredesk | 5.0 | 0 | helpdeskomnichannelai-assist | — |
| Live Helper Chat | 5.0 | 0 | live-chatcustomer-supportchatbots | MCP Support |
The 12 best Olark alternatives, in depth
1. Sleekplan · velocity 8.8
Sleekplan is shipping enterprise-grade B2B features at speed: SCIM, account-level feedback groups, and internal product documentation in a single sprint.
Its velocity score of 8.8/10 reflects longer-term release cadence; its most recent meaningful update was “Groups: see your feedback by account”.
Where Olark leans on customer support, ai assistants and ui rebuild, Sleekplan focuses on b2b saas, scim and account groups.
Sleekplan and Olark have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
2. Twilio · velocity 7.5
Twilio follows Cohorts with three GA control APIs for webhooks, recording and caller trust.
Over the last 30 days Twilio shipped 1 meaningful update vs Olark's 0, most recently “Twilio Cohorts for Native List Building and Bulk Messaging”. Its velocity score of 7.5/10 blends that with longer-term release cadence.
Where Olark leans on customer support, ai assistants and ui rebuild, Twilio focuses on messaging, audience segmentation and voice trust.
Over the last 30 days Twilio has been shipping faster than Olark — a point in its favour if release momentum matters to you.
3. Respond.io · velocity 7.5
Respond.io upgraded its AI Agents to GPT-5.6 and added TikTok Business Messaging for US accounts.
Its velocity score of 7.5/10 reflects longer-term release cadence.
Where Olark leans on customer support, ai assistants and ui rebuild, Respond.io focuses on customer messaging, ai agents and omnichannel.
Respond.io and Olark have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
Full Respond.io trajectory → · Compare Olark vs Respond.io →
4. LiveAgent · velocity 6.3
LiveAgent's 5.70 branch adds Mistral and Gemini, live call transcription and message translation.
Its velocity score of 6.3/10 reflects longer-term release cadence.
Where Olark leans on customer support, ai assistants and ui rebuild, LiveAgent focuses on customer support, ai providers and translation.
LiveAgent and Olark have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
5. Xurrent · velocity 6.3
Xurrent lets staff approve tasks inside Sera AI chat as October's update keeps growing.
Its velocity score of 6.3/10 reflects longer-term release cadence; its most recent meaningful update was “Xurrent ships six Sera AI Agents, Jamf CMDB, and ClickUp connector”.
Where Olark leans on customer support, ai assistants and ui rebuild, Xurrent focuses on itsm, ai agents and agent governance.
Xurrent and Olark have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
6. HelpCenter.io · velocity 6.3
HelpCenter.io integrates with Intercom Fin so articles automatically train the AI agent on every publish.
Its velocity score of 6.3/10 reflects longer-term release cadence; its most recent meaningful update was “Meet Intercom + Fin: Your help center is now ready to power your AI conversations”.
Where Olark leans on customer support, ai assistants and ui rebuild, HelpCenter.io focuses on knowledge base, ai customer support and intercom integration.
HelpCenter.io and Olark have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
Full HelpCenter.io trajectory → · Compare Olark vs HelpCenter.io →
7. Hatz AI · velocity 6.3
Hatz AI launched Activate for MSP AI deployments and made phone agents self-service in back-to-back releases.
Its velocity score of 6.3/10 reflects longer-term release cadence; its most recent meaningful update was “Hatz AI: Phone agents become self-service for tenants; Hatz Learn moves in-house”.
Where Olark leans on customer support, ai assistants and ui rebuild, Hatz AI focuses on msp, ai platform and phone agents.
Hatz AI and Olark have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
8. Chatway · velocity 6.3
Chatway's bot learned to read the store; now the store can listen back.
Its velocity score of 6.3/10 reflects longer-term release cadence; its most recent meaningful update was “Your AI agent can now access WordPress & WooCommerce data”.
Where Olark leans on customer support, ai assistants and ui rebuild, Chatway focuses on live chat, ai agents and ecommerce.
Chatway and Olark have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
9. Service Fusion · velocity 5.0
Service Fusion's feed stays on buyer guides, now an HVAC technician tool list.
Its velocity score of 5.0/10 reflects longer-term release cadence.
Where Olark leans on customer support, ai assistants and ui rebuild, Service Fusion focuses on field service, trades and hvac.
Service Fusion and Olark have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
Full Service Fusion trajectory → · Compare Olark vs Service Fusion →
10. Tawk.to · velocity 5.0
Tawk.to's widget 4.4.0 turns to keyboard and screen-reader fixes after a run of form work.
Its velocity score of 5.0/10 reflects longer-term release cadence.
Where Olark leans on customer support, ai assistants and ui rebuild, Tawk.to focuses on live chat, customer support and widget.
Tawk.to and Olark have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
11. Libredesk · velocity 5.0
Libredesk moves to v2.9.1 candidates with AI reply handling and security audit fixes.
Its velocity score of 5.0/10 reflects longer-term release cadence.
Where Olark leans on customer support, ai assistants and ui rebuild, Libredesk focuses on helpdesk, omnichannel and ai assist.
Libredesk and Olark have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
12. Live Helper Chat · velocity 5.0
Live Helper Chat 4.97 lets bots read file captions and OCR text and react to uploads.
Its velocity score of 5.0/10 reflects longer-term release cadence; its most recent meaningful update was “MCP Support”.
Where Olark leans on customer support, ai assistants and ui rebuild, Live Helper Chat focuses on live chat, customer support and chatbots.
Live Helper Chat and Olark have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
Full Live Helper Chat trajectory → · Compare Olark vs Live Helper Chat →
Frequently asked questions
What are the best alternatives to Olark?
The top Olark alternatives we currently track in customer support software are Sleekplan, Twilio, Respond.io, LiveAgent, Xurrent, ranked by recent ship velocity.
How is this list of Olark alternatives ranked?
Alternatives are ranked by Sparkpulse's velocity_score — release cadence + 30-day spark count + sector-relative ship rate.
Can I compare Olark directly with one of these alternatives?
Yes — every card has a "Compare with Olark" link to a side-by-side /compare page.