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Comparison · Support
Ivanti vs LiveAgent
A side-by-side editorial comparison of Ivanti and LiveAgent — release velocity, themes, recent moves, and the top alternatives to consider.
Ivanti vs LiveAgent: at a glance
What is Ivanti?
Ivanti's Secure Access Client ships weekly mobile point releases — 22.7.4 through 22.8.7 — with documentation as the only visible signal.
The visible Ivanti feed is dominated by weekly Supported Platforms Guides for the Ivanti Secure Access Client (formerly Pulse Secure) on iOS, Android, and ChromeOS, spanning versions 22.7.4 through 22.8.7. A cumulative Android release notes index for 22.2.1–22.8.6 and accompanying admin and MDM deployment guides confirm steady mobile-client cadence. The captured content is documentation landing pages, not detailed change descriptions.
What is LiveAgent?
Two maintained branches, a build-stamp version scheme, and a steady diet of defect fixes.
LiveAgent ships from two branches at once, 5.67 and 5.66, and tags each build with a timestamped version string rather than a release name. The window is almost entirely defect work: chat lifecycle bugs, a shared-mailbox OAuth timeout on large tenants, Gmail quote parsing, and several database write loops. The most recent pair are same-day builds on both branches carrying an overlapping fix set.
Ivanti vs LiveAgent: editorial side-by-side
Ivanti
3.8SUPPORT
Ivanti's Secure Access Client ships weekly mobile point releases — 22.7.4 through 22.8.7 — with documentation as the only visible signal.
◆ Current state
The visible Ivanti feed is dominated by weekly Supported Platforms Guides for the Ivanti Secure Access Client (formerly Pulse Secure) on iOS, Android, and ChromeOS, spanning versions 22.7.4 through 22.8.7. A cumulative Android release notes index for 22.2.1–22.8.6 and accompanying admin and MDM deployment guides confirm steady mobile-client cadence. The captured content is documentation landing pages, not detailed change descriptions.
◆ Where it's heading
With only documentation pages observable, product trajectory is hard to read concretely. The frequent point releases suggest active maintenance of the mobile security client; the historical Pulse Secure → Ivanti rebrand and the Classic UI / New-UI dual maintenance both indicate gradual consolidation rather than a fresh directional move.
◆ Prediction
Expect continued weekly point releases on 22.8.x and a likely transition to 22.9.x or a 23.x line later in 2026. Substantive product moves probably exist in detailed release notes the crawler isn't reaching — a different ingestion path (the per-version release notes endpoints, not the SPG landing pages) would surface more useful signal.
LiveAgent
5.0SUPPORT
Two maintained branches, a build-stamp version scheme, and a steady diet of defect fixes.
◆ Current state
LiveAgent ships from two branches at once, 5.67 and 5.66, and tags each build with a timestamped version string rather than a release name. The window is almost entirely defect work: chat lifecycle bugs, a shared-mailbox OAuth timeout on large tenants, Gmail quote parsing, and several database write loops. The most recent pair are same-day builds on both branches carrying an overlapping fix set.
◆ Where it's heading
The recent fixes have shifted from user-visible bugs toward the cost of running the system: a chats overview that re-ran a full grid query every ten seconds per open screen, a language synchroniser writing on every read, and uncached language metadata. That is a performance pass on hot paths rather than feature work. The dual-branch pattern is stable, with the older 5.66 line receiving a subset of each fix set as backports.
◆ Prediction
Expect the branch pair to continue, with 5.66 receiving narrower backports of whatever 5.67 fixes, and further work on query and write amplification now that three such issues have been addressed in one build.
Alternatives to Ivanti and LiveAgent
Other Support products tracked by Sparkpulse, ranked by recent ship velocity. Each card links to a full editorial trajectory and lets you pivot into a head-to-head comparison with either Ivanti or LiveAgent.
Service Fusion
An SEO blog with one real launch buried in it: AI cleans up field notes
Respond.io
respond.io is widening what a conversation can hold - more channels, and now more than one owner.
Live Helper Chat
Live Helper Chat keeps adding the oversight surfaces a supervised support floor needs.
Sleekplan
Post-rebuild Sleekplan is adding the objects a feedback board never had: docs and components.
Plain
Plain built an autonomous support agent, and has now built the controls to trust it.
See all Ivanti alternatives → · See all LiveAgent alternatives →
Recent activity from Ivanti and LiveAgent
Latest ship moves from both products, interleaved chronologically. ⚡ = editorial spark.
- 2d agoLiveAgentLanguage sync fixes backported to the 5.66 branch
- 2d agoLiveAgentChats overview polling and language write loops fixed
- 7d agoLiveAgentShared-mailbox OAuth timeout and chat completion fixes
- 9d agoLiveAgentChat lookup, pop-out, and ringing-agent fixes
- 14d agoLiveAgentGmail quote parsing, CRM notify, and ticket-integrity fixes
- 14d agoLiveAgentCRM notification fix backported to 5.66.5
- 4mo agoIvantiISAC Mobile 22.8.7 Supported Platforms Guide
- 4mo agoIvantiISAC Android 22.2.1–22.8.6 cumulative release notes index
- 4mo agoIvantiISAC Android Administration Guide
- 4mo agoIvantiISAC Mobile 22.8.6 Supported Platforms Guide
- 4mo agoIvantiHTML – ISAC Mobile Client Deployment and Configuration Guide
- 5mo agoIvantiISAC Mobile 22.8.5 Supported Platforms Guide
Frequently asked questions
What is the difference between Ivanti and LiveAgent?
They serve adjacent needs but don't currently overlap on shipped themes. LiveAgent is currently shipping more aggressively (velocity 5.0 vs 3.8), with 0 editorial sparks in the last 30 days against 0. See the at-a-glance table above for a side-by-side breakdown of velocity, recent sparks, and editorial themes.
Is Ivanti better than LiveAgent?
Sparkpulse doesn't pick a winner — we score release velocity, not feature parity. LiveAgent is currently shipping more aggressively (velocity 5.0 vs 3.8), with 0 editorial sparks in the last 30 days against 0. For your specific use case, the alternatives sections above list other Support products to evaluate alongside.
What are the best alternatives to Ivanti?
Top Ivanti alternatives in Support are ranked by recent ship velocity. Browse the "Ivanti alternatives" section above for the current picks, or visit /alternatives/ivanti for the full list with editorial commentary on each.
What are the best alternatives to LiveAgent?
Top LiveAgent alternatives in Support are ranked by recent ship velocity. Browse the "LiveAgent alternatives" section above for the current picks, or visit /alternatives/liveagent for the full list with editorial commentary on each.