LiveAgent
LiveAgent's 5.70 branch adds Mistral and Gemini, live call transcription and message translation.
A side-by-side editorial comparison of Ivanti and Xurrent — release velocity, themes, recent moves, and the top alternatives to consider.
Ivanti's Secure Access Client ships weekly mobile point releases — 22.7.4 through 22.8.7 — with documentation as the only visible signal.
The visible Ivanti feed is dominated by weekly Supported Platforms Guides for the Ivanti Secure Access Client (formerly Pulse Secure) on iOS, Android, and ChromeOS, spanning versions 22.7.4 through 22.8.7. A cumulative Android release notes index for 22.2.1–22.8.6 and accompanying admin and MDM deployment guides confirm steady mobile-client cadence. The captured content is documentation landing pages, not detailed change descriptions.
Xurrent lets staff approve tasks inside Sera AI chat as October's update keeps growing.
Xurrent ITSM ships monthly update documents that grow week by week. September delivered six specialized Sera AI Agents plus Jamf CMDB and native ClickUp integrations. The October document now spans agent controls (scoping in Agent Designer, an Agent Actions inbox), core ITSM work (problem tasks, closing linked requests from a problem's resolution, team mentions) and, in its latest revision, approving and rejecting tasks in Sera chat, time entry privacy for directory accounts and a browsable knowledge library in Self Service.
The visible Ivanti feed is dominated by weekly Supported Platforms Guides for the Ivanti Secure Access Client (formerly Pulse Secure) on iOS, Android, and ChromeOS, spanning versions 22.7.4 through 22.8.7. A cumulative Android release notes index for 22.2.1–22.8.6 and accompanying admin and MDM deployment guides confirm steady mobile-client cadence. The captured content is documentation landing pages, not detailed change descriptions.
With only documentation pages observable, product trajectory is hard to read concretely. The frequent point releases suggest active maintenance of the mobile security client; the historical Pulse Secure → Ivanti rebrand and the Classic UI / New-UI dual maintenance both indicate gradual consolidation rather than a fresh directional move.
Expect continued weekly point releases on 22.8.x and a likely transition to 22.9.x or a 23.x line later in 2026. Substantive product moves probably exist in detailed release notes the crawler isn't reaching — a different ingestion path (the per-version release notes endpoints, not the SPG landing pages) would surface more useful signal.
Xurrent ITSM ships monthly update documents that grow week by week. September delivered six specialized Sera AI Agents plus Jamf CMDB and native ClickUp integrations. The October document now spans agent controls (scoping in Agent Designer, an Agent Actions inbox), core ITSM work (problem tasks, closing linked requests from a problem's resolution, team mentions) and, in its latest revision, approving and rejecting tasks in Sera chat, time entry privacy for directory accounts and a browsable knowledge library in Self Service.
Sera is moving from a single assistant to a managed multi-agent system, and now into a place where routine decisions get made: approvals happen in the chat rather than in the record. Problem management and inbox workflows keep deepening alongside, and each month adds an iPaaS connector, which positions Xurrent as an ITSM coordination layer.
Expect further October revisions to add more actions that can be completed from Sera chat, beyond approvals; the entries don't show which ones.
Other Support products tracked by Sparkpulse, ranked by recent ship velocity. Each card links to a full editorial trajectory and lets you pivot into a head-to-head comparison with either Ivanti or Xurrent.
LiveAgent's 5.70 branch adds Mistral and Gemini, live call transcription and message translation.
Service Fusion's feed stays on buyer guides, now an HVAC technician tool list.
tawk.to's widget 4.4.0 turns to keyboard and screen-reader fixes after a run of form work.
Libredesk moves to v2.9.1 candidates with AI reply handling and security audit fixes.
Live Helper Chat 4.97 lets bots read file captions and OCR text and react to uploads.
DoneDone smooths daily work: paste-in checklists and replies that keep their formatting.
See all Ivanti alternatives → · See all Xurrent alternatives →
Latest ship moves from both products, interleaved chronologically. ⚡ = editorial spark.
They serve adjacent needs but don't currently overlap on shipped themes. Xurrent is currently shipping more aggressively (velocity 6.3 vs 3.8), with 0 editorial sparks in the last 30 days against 0. See the at-a-glance table above for a side-by-side breakdown of velocity, recent sparks, and editorial themes.
Sparkpulse doesn't pick a winner — we score release velocity, not feature parity. Xurrent is currently shipping more aggressively (velocity 6.3 vs 3.8), with 0 editorial sparks in the last 30 days against 0. For your specific use case, the alternatives sections above list other Support products to evaluate alongside.
Top Ivanti alternatives in Support are ranked by recent ship velocity. Browse the "Ivanti alternatives" section above for the current picks, or visit /alternatives/ivanti for the full list with editorial commentary on each.
Top Xurrent alternatives in Support are ranked by recent ship velocity. Browse the "Xurrent alternatives" section above for the current picks, or visit /alternatives/xurrent for the full list with editorial commentary on each.