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Comparison · it-service-management
OTOBO vs Znuny
A side-by-side editorial comparison of OTOBO and Znuny — release velocity, themes, recent moves, and the top alternatives to consider.
Shared themes:itsmopen-source
OTOBO vs Znuny: at a glance
What is OTOBO?
OTOBO 11.1 leaves beta with 11.1.1, after three betas since June.
OTOBO tagged 11.1.1 on Oct 26, the first non-beta 11.1 release in the feed after betas in June, July and September; no 11.1.0 final appears. Releases come as bare GitHub tags without notes, so what 11.1 changes isn't visible here. The project also maintains the 11.0 and 10.1 branches.
What is Znuny?
Znuny's latest releases are security dependency patches across two supported lines.
Znuny, the OTRS-derived help desk, patched both its 7.3 and 6.5 branches on the same day in July. Both releases update the Crypt::PasswdMD5 CPAN module from 1.40 to 1.44 for security reasons. Only these two releases are visible, so there isn't enough history to describe a feature direction.
OTOBO vs Znuny: editorial side-by-side
OTOBO
2.5IT-SERVICE-MANAGEMENT
OTOBO 11.1 leaves beta with 11.1.1, after three betas since June.
◆ Current state
OTOBO tagged 11.1.1 on Oct 26, the first non-beta 11.1 release in the feed after betas in June, July and September; no 11.1.0 final appears. Releases come as bare GitHub tags without notes, so what 11.1 changes isn't visible here. The project also maintains the 11.0 and 10.1 branches.
◆ Where it's heading
OTOBO has released in batches across three branches (10.1, 11.0, 11.1 beta) roughly every two months. With 11.1 now on a patch number, upcoming batches should treat 11.1 as the main line while 11.0 and 10.1 get maintenance patches.
◆ Prediction
Expect 11.1.2 alongside 11.0.19 and 10.1.20 in the next batch. Whether 10.1 support ends now that 11.1 is out is unclear from the entries.
Znuny
0.0IT-SERVICE-MANAGEMENT
Znuny's latest releases are security dependency patches across two supported lines.
◆ Current state
Znuny, the OTRS-derived help desk, patched both its 7.3 and 6.5 branches on the same day in July. Both releases update the Crypt::PasswdMD5 CPAN module from 1.40 to 1.44 for security reasons. Only these two releases are visible, so there isn't enough history to describe a feature direction.
◆ Where it's heading
Patching 6.5 and 7.3 together shows Znuny maintaining an older LTS line alongside the current one. Beyond that, the two entries don't show where the product is heading.
◆ Prediction
Unclear from the available entries; the most likely next release is another paired 7.3.x and 6.5.x maintenance patch.
Alternatives to OTOBO and Znuny
Other it-service-management products tracked by Sparkpulse, ranked by recent ship velocity. Each card links to a full editorial trajectory and lets you pivot into a head-to-head comparison with either OTOBO or Znuny.
Recent activity from OTOBO and Znuny
Latest ship moves from both products, interleaved chronologically. ⚡ = editorial spark.
- 3d agoOTOBOOTOBO 11.1.1: first stable tag on the 11.1 line
- 1mo agoOTOBOOTOBO 11.1.0 beta 3
- 1mo agoOTOBOOTOBO 11.0.18 maintenance release
- 1mo agoOTOBOOTOBO 10.1.19 maintenance release
- 3mo agoOTOBOOTOBO 11.1.0 beta 2
- 3mo agoOTOBOOTOBO 11.0.17 maintenance release
- 3mo agoZnunyZnuny 7.3.5 updates Crypt::PasswdMD5 for security
- 3mo agoZnunyZnuny 6.5.23 updates Crypt::PasswdMD5 for security
Frequently asked questions
What is the difference between OTOBO and Znuny?
Both compete on the same themes — itsm, open-source — within it-service-management. OTOBO is currently shipping more aggressively (velocity 2.5 vs 0.0), with 0 editorial sparks in the last 30 days against 0. See the at-a-glance table above for a side-by-side breakdown of velocity, recent sparks, and editorial themes.
Is OTOBO better than Znuny?
Sparkpulse doesn't pick a winner — we score release velocity, not feature parity. OTOBO is currently shipping more aggressively (velocity 2.5 vs 0.0), with 0 editorial sparks in the last 30 days against 0. For your specific use case, the alternatives sections above list other it-service-management products to evaluate alongside.
What are the best alternatives to OTOBO?
Top OTOBO alternatives in it-service-management are ranked by recent ship velocity. Browse the "OTOBO alternatives" section above for the current picks, or visit /alternatives/otobo for the full list with editorial commentary on each.
What are the best alternatives to Znuny?
Top Znuny alternatives in it-service-management are ranked by recent ship velocity. Browse the "Znuny alternatives" section above for the current picks, or visit /alternatives/znuny for the full list with editorial commentary on each.