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Plain built an autonomous support agent, and has now built the controls to trust it.
Alternatives · customer support software
LiveChat alternatives
The best LiveChat alternatives in customer support software, ranked by Sparkpulse's velocity_score.
Updated Aug 18, 2026
Looking for the best alternatives to LiveChat? Sparkpulse tracks and ranks 12 alternatives in customer support software by shipping velocity — how frequently each ships meaningful updates, verified from official changelogs. For reference, LiveChat shipped 0 meaningful updates in the last 30 days and carries a velocity score of 1.7 out of 10 in 2026. The alternatives below are ranked the same way, so you're comparing real release momentum, not marketing claims.
About LiveChat
LiveChat layers Workflows automation onto chat, then leans hard into Shopify checkout integration.
The two substantive moves visible are a January 2026 Workflows release — a visual automation builder for the kind of trigger-action work support teams have historically wired up in Zapier — and an April push to embed LiveChat into Shopify checkout and thank-you pages plus product-card and order quick access for agents. Several of the most recent feed entries are 'Copy link' share-button captures from news.livechat.com rather than the post content itself, so the feed quality has degraded over the last month.
Velocity 1.7 · Last update 3mo ago
Top 12 alternatives to LiveChat
Ranked by recent ship velocity. Tap any card for the full editorial breakdown, or pivot to a head-to-head.
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Twilio is retiring its old serverless runtime while pushing consent and deliverability control into APIs.
COMMS
respond.io is layering an agent-authoring copilot and consumption billing on top of its omnichannel inbox.
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Canny keeps moving feedback capture out of Canny — now it answers to a mention in Slack
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Sleekplan rebuilt itself around AI triage, then put the feedback board inside ChatGPT.
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Hatz sells through MSPs, and its roadmap has started to serve the partner more than the end user
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HelpCenter.io is building a funnel off Zendesk's weak spots — a free FAQ tool at one end, migration guides at the other.
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Frill is turning its feedback board from a destination into something machines read on demand.
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Zoho's in-house LLM now powers ServiceDesk Plus AI, with Slack and Teams widening around it
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Sera AI crosses from assistant to autonomous agent while the ITSM core keeps its monthly grind.
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INKY is wiring an LLM into email security while binding itself tighter to Kaseya.
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Comm100 publishes steadily about AI support — none of it is Comm100 shipping anything.
LiveChat vs alternatives — shipping velocity at a glance
Velocity score (0–10) and meaningful releases shipped in the last 30 days, from official changelogs. Higher = shipping faster.
| Product | Velocity | Sparks · 30d | Focus areas | Latest release |
|---|---|---|---|---|
| LiveChat (baseline) | 1.7 | 0 | customer-supportlive-chatautomation | Automate your work with Workflows |
| Plain | 8.8 | 3 | customer-supportai-agentsmcp | Test Ari before customers see it, with per-answer proof |
| Twilio | 8.8 | 1 | deprecationsplatform consolidationconsent management | Functions Classic is being deprecated and existing Functions (Classic) are moving to the new Functions |
| Respond.io | 7.5 | 2 | omnichannel-inboxai-agentsusage-based-billing | AI Credit On-Demand bills overage instead of stopping AI |
| Canny | 7.5 | 2 | feedback-captureautopilotslack | @Canny in Slack |
| Sleekplan | 6.3 | 1 | product-feedbackai-triageagentic-access | Connect a workspace to ChatGPT; anonymized public boards |
| Hatz AI | 6.3 | 1 | msp-channelphone-agentsmodel-selector | Hatz Activate: a Shadow AI scan and an MSP rollout console |
| HelpCenter.io | 6.3 | 1 | zendesk-migrationself-servicefaq-builder | Introducing FAQs.me: Build a Beautiful FAQ Section in Two Minutes, Free |
| Frill | 6.3 | 1 | feedback-managementmcpai-summaries | Introducing the new Frill MCP! |
| ManageEngine ServiceDesk Plus | 6.3 | 0 | itsmai-providerslack | — |
| Xurrent | 6.3 | 0 | agentic-itsmsera-aicmdb | Sera AI's first two autonomous agents ship |
| INKY | 6.3 | 1 | email-securityphishing-detectionmsp-channel | v1.9.3: Smart Insights brings an LLM verdict to every message |
| Comm100 | 5.0 | 0 | content marketingcustomer supportai copilots | — |
The 12 best LiveChat alternatives, in depth
1. Plain · velocity 8.8
Plain built an autonomous support agent, and has now built the controls to trust it.
Over the last 30 days Plain shipped 3 meaningful updates vs LiveChat's 0, most recently “Test Ari before customers see it, with per-answer proof”. Its velocity score of 8.8/10 blends that with longer-term release cadence.
Where LiveChat leans on customer support, live chat and automation, Plain focuses on customer support, ai agents and mcp.
Over the last 30 days Plain has been shipping faster than LiveChat — a point in its favour if release momentum matters to you.
2. Twilio · velocity 8.8
Twilio is retiring its old serverless runtime while pushing consent and deliverability control into APIs.
Over the last 30 days Twilio shipped 1 meaningful update vs LiveChat's 0, most recently “Functions Classic is being deprecated and existing Functions (Classic) are moving to the new Functions”. Its velocity score of 8.8/10 blends that with longer-term release cadence.
Where LiveChat leans on customer support, live chat and automation, Twilio focuses on deprecations, platform consolidation and consent management.
Over the last 30 days Twilio has been shipping faster than LiveChat — a point in its favour if release momentum matters to you.
3. Respond.io · velocity 7.5
Respond.io is layering an agent-authoring copilot and consumption billing on top of its omnichannel inbox.
Over the last 30 days Respond.io shipped 2 meaningful updates vs LiveChat's 0, most recently “AI Credit On-Demand bills overage instead of stopping AI”. Its velocity score of 7.5/10 blends that with longer-term release cadence.
Where LiveChat leans on customer support, live chat and automation, Respond.io focuses on omnichannel inbox, ai agents and usage based billing.
Over the last 30 days Respond.io has been shipping faster than LiveChat — a point in its favour if release momentum matters to you.
Full Respond.io trajectory → · Compare LiveChat vs Respond.io →
4. Canny · velocity 7.5
Canny keeps moving feedback capture out of Canny — now it answers to a mention in Slack.
Over the last 30 days Canny shipped 2 meaningful updates vs LiveChat's 0, most recently “@Canny in Slack”. Its velocity score of 7.5/10 blends that with longer-term release cadence.
Where LiveChat leans on customer support, live chat and automation, Canny focuses on feedback capture, autopilot and slack.
Over the last 30 days Canny has been shipping faster than LiveChat — a point in its favour if release momentum matters to you.
5. Sleekplan · velocity 6.3
Sleekplan rebuilt itself around AI triage, then put the feedback board inside ChatGPT.
Over the last 30 days Sleekplan shipped 1 meaningful update vs LiveChat's 0, most recently “Connect a workspace to ChatGPT; anonymized public boards”. Its velocity score of 6.3/10 blends that with longer-term release cadence.
Where LiveChat leans on customer support, live chat and automation, Sleekplan focuses on product feedback, ai triage and agentic access.
Over the last 30 days Sleekplan has been shipping faster than LiveChat — a point in its favour if release momentum matters to you.
Full Sleekplan trajectory → · Compare LiveChat vs Sleekplan →
6. Hatz AI · velocity 6.3
Hatz sells through MSPs, and its roadmap has started to serve the partner more than the end user.
Over the last 30 days Hatz AI shipped 1 meaningful update vs LiveChat's 0, most recently “Hatz Activate: a Shadow AI scan and an MSP rollout console”. Its velocity score of 6.3/10 blends that with longer-term release cadence.
Where LiveChat leans on customer support, live chat and automation, Hatz AI focuses on msp channel, phone agents and model selector.
Over the last 30 days Hatz AI has been shipping faster than LiveChat — a point in its favour if release momentum matters to you.
7. HelpCenter.io · velocity 6.3
HelpCenter.io is building a funnel off Zendesk's weak spots — a free FAQ tool at one end, migration guides at the other.
Over the last 30 days HelpCenter.io shipped 1 meaningful update vs LiveChat's 0, most recently “Introducing FAQs.me: Build a Beautiful FAQ Section in Two Minutes, Free”. Its velocity score of 6.3/10 blends that with longer-term release cadence.
Where LiveChat leans on customer support, live chat and automation, HelpCenter.io focuses on zendesk migration, self service and faq builder.
Over the last 30 days HelpCenter.io has been shipping faster than LiveChat — a point in its favour if release momentum matters to you.
Full HelpCenter.io trajectory → · Compare LiveChat vs HelpCenter.io →
8. Frill · velocity 6.3
Frill is turning its feedback board from a destination into something machines read on demand.
Over the last 30 days Frill shipped 1 meaningful update vs LiveChat's 0, most recently “Introducing the new Frill MCP!”. Its velocity score of 6.3/10 blends that with longer-term release cadence.
Where LiveChat leans on customer support, live chat and automation, Frill focuses on feedback management, mcp and ai summaries.
Over the last 30 days Frill has been shipping faster than LiveChat — a point in its favour if release momentum matters to you.
9. ManageEngine ServiceDesk Plus · velocity 6.3
Zoho's in-house LLM now powers ServiceDesk Plus AI, with Slack and Teams widening around it.
Its velocity score of 6.3/10 reflects longer-term release cadence.
Where LiveChat leans on customer support, live chat and automation, ManageEngine ServiceDesk Plus focuses on itsm, ai provider and slack.
ManageEngine ServiceDesk Plus and LiveChat have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
Full ManageEngine ServiceDesk Plus trajectory → · Compare LiveChat vs ManageEngine ServiceDesk Plus →
10. Xurrent · velocity 6.3
Sera AI crosses from assistant to autonomous agent while the ITSM core keeps its monthly grind.
Its velocity score of 6.3/10 reflects longer-term release cadence; its most recent meaningful update was “Sera AI's first two autonomous agents ship”.
Where LiveChat leans on customer support, live chat and automation, Xurrent focuses on agentic itsm, sera ai and cmdb.
Xurrent and LiveChat have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
11. INKY · velocity 6.3
INKY is wiring an LLM into email security while binding itself tighter to Kaseya.
Over the last 30 days INKY shipped 1 meaningful update vs LiveChat's 0, most recently “v1.9.3: Smart Insights brings an LLM verdict to every message”. Its velocity score of 6.3/10 blends that with longer-term release cadence.
Where LiveChat leans on customer support, live chat and automation, INKY focuses on email security, phishing detection and msp channel.
Over the last 30 days INKY has been shipping faster than LiveChat — a point in its favour if release momentum matters to you.
12. Comm100 · velocity 5.0
Comm100 publishes steadily about AI support — none of it is Comm100 shipping anything.
Its velocity score of 5.0/10 reflects longer-term release cadence.
Where LiveChat leans on customer support, live chat and automation, Comm100 focuses on content marketing, customer support and ai copilots.
Comm100 and LiveChat have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
Frequently asked questions
What are the best alternatives to LiveChat?
The top LiveChat alternatives we currently track in customer support software are Plain, Twilio, Respond.io, Canny, Sleekplan, ranked by recent ship velocity.
How is this list of LiveChat alternatives ranked?
Alternatives are ranked by Sparkpulse's velocity_score — release cadence + 30-day spark count + sector-relative ship rate.
Can I compare LiveChat directly with one of these alternatives?
Yes — every card has a "Compare with LiveChat" link to a side-by-side /compare page.