LiveAgent
LiveAgent's 5.70 branch adds Mistral and Gemini, live call transcription and message translation.
Comparison · Support
Discourse vs DoneDone
A side-by-side editorial comparison of Discourse and DoneDone — release velocity, themes, recent moves, and the top alternatives to consider.
Discourse vs DoneDone: at a glance
What is Discourse?
Monthly releases on time, security out-of-band, and the changelog living somewhere else
Discourse ships a dated minor every month — 2026.4 through 2026.8 in this window — and back-patches several supported branches alongside each one. The August release carries patches for 2026.7.2, 2026.6.3 and 2026.1.8, meaning a branch cut in January is still receiving fixes eight months on. Critical security work travels separately as out-of-band intermediate releases. The release topics carry no detail of their own; each links out to releases.discourse.org, so the substance of any given month is not visible from this feed.
What is DoneDone?
DoneDone smooths daily work: paste-in checklists and replies that keep their formatting.
DoneDone's latest release is two quality-of-life changes. New checklists open a popup where items can be typed or pasted in bulk, and replies now keep bold, italics and lists. They follow a busy late summer: workflow automations, custom fields, email-to-task, allow/block filters, and one email connection feeding several Mailboxes.
Discourse vs DoneDone: editorial side-by-side
Discourse
5.0SUPPORT
Monthly releases on time, security out-of-band, and the changelog living somewhere else
◆ Current state
Discourse ships a dated minor every month — 2026.4 through 2026.8 in this window — and back-patches several supported branches alongside each one. The August release carries patches for 2026.7.2, 2026.6.3 and 2026.1.8, meaning a branch cut in January is still receiving fixes eight months on. Critical security work travels separately as out-of-band intermediate releases. The release topics carry no detail of their own; each links out to releases.discourse.org, so the substance of any given month is not visible from this feed.
◆ Where it's heading
The cadence is the signal and it has not wavered: a monthly minor, patches reaching back to branches cut in January, and security decoupled from the feature train. That is the maintenance posture of self-hosted software whose installs upgrade on their own schedule, and the branch count is the tell — 2026.1 has now taken its eighth patch, so an install that has sat still since January remains covered. Where the product is actually heading surfaces in the documentation instead, where the AI bot's support for external MCP servers is the only entry in the last ten describing a capability rather than a version number.
◆ Prediction
September's 2026.9 topic is the near-certain next entry, in the same pointer shape, with 2026.1 likely taking another patch. What lands inside any of them cannot be read from this feed — these topics are links, so a call on product direction would have to come from the linked changelog rather than from here.
DoneDone
5.0SUPPORT
DoneDone smooths daily work: paste-in checklists and replies that keep their formatting.
◆ Current state
DoneDone's latest release is two quality-of-life changes. New checklists open a popup where items can be typed or pasted in bulk, and replies now keep bold, italics and lists. They follow a busy late summer: workflow automations, custom fields, email-to-task, allow/block filters, and one email connection feeding several Mailboxes.
◆ Where it's heading
After two substantive launches (automations and custom fields), DoneDone has shifted to tightening the email-driven support workflow and cutting friction in everyday task handling. The cadence is roughly one or two updates a month, each narrow in scope.
◆ Prediction
Expect more email-pipeline and checklist refinements; automations may gain new triggers, given checklist templates already hook into status changes.
Alternatives to Discourse and DoneDone
Other Support products tracked by Sparkpulse, ranked by recent ship velocity. Each card links to a full editorial trajectory and lets you pivot into a head-to-head comparison with either Discourse or DoneDone.
Service Fusion
Service Fusion's feed stays on buyer guides, now an HVAC technician tool list.
Tawk.to
tawk.to's widget 4.4.0 turns to keyboard and screen-reader fixes after a run of form work.
Libredesk
Libredesk moves to v2.9.1 candidates with AI reply handling and security audit fixes.
Live Helper Chat
Live Helper Chat 4.97 lets bots read file captions and OCR text and react to uploads.
Twilio
Twilio follows Cohorts with three GA control APIs for webhooks, recording and caller trust.
See all Discourse alternatives → · See all DoneDone alternatives →
Recent activity from Discourse and DoneDone
Latest ship moves from both products, interleaved chronologically. ⚡ = editorial spark.
- 6d agoDoneDoneSmall Improvements to Checklists and Replies
- 16d agoDoneDoneNew: Use One Email Connection Across Multiple Mailboxes
- 1mo agoDoneDoneUpdated Email Filters!
- 1mo agoDoneDoneCustom Fields are live! 🎉 ⚡
- 2mo agoDiscourseAugust 2026 monthly release
- 2mo agoDoneDoneCreate Project Tasks from Email!
- 2mo agoDoneDoneNew: Workflow Automations! ⚡
- 2mo agoDiscourseJuly 31st 2026 intermediate releases
- 3mo agoDiscourseJuly 2026 monthly release
- 4mo agoDiscourseJune 2026 monthly release
- 5mo agoDiscourseMay 2026 monthly release
- 5mo agoDiscourseMay 19th 2026 intermediate releases
Frequently asked questions
What is the difference between Discourse and DoneDone?
They serve adjacent needs but don't currently overlap on shipped themes. Discourse and DoneDone are shipping at a similar cadence (velocity 5.0 vs 5.0, both within Sparkpulse's "active" band). See the at-a-glance table above for a side-by-side breakdown of velocity, recent sparks, and editorial themes.
Is Discourse better than DoneDone?
Sparkpulse doesn't pick a winner — we score release velocity, not feature parity. Discourse and DoneDone are shipping at a similar cadence (velocity 5.0 vs 5.0, both within Sparkpulse's "active" band). For your specific use case, the alternatives sections above list other Support products to evaluate alongside.
What are the best alternatives to Discourse?
Top Discourse alternatives in Support are ranked by recent ship velocity. Browse the "Discourse alternatives" section above for the current picks, or visit /alternatives/discourse for the full list with editorial commentary on each.
What are the best alternatives to DoneDone?
Top DoneDone alternatives in Support are ranked by recent ship velocity. Browse the "DoneDone alternatives" section above for the current picks, or visit /alternatives/donedone for the full list with editorial commentary on each.