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Plain built an autonomous support agent, and has now built the controls to trust it.
Alternatives · customer support software
DoneDone alternatives
The best DoneDone alternatives in customer support software, ranked by Sparkpulse's velocity_score.
Updated Aug 18, 2026
Looking for the best alternatives to DoneDone? Sparkpulse tracks and ranks 12 alternatives in customer support software by shipping velocity — how frequently each ships meaningful updates, verified from official changelogs. For reference, DoneDone shipped 0 meaningful updates in the last 30 days and carries a velocity score of 5.0 out of 10 in 2026. The alternatives below are ranked the same way, so you're comparing real release momentum, not marketing claims.
About DoneDone
Small, customer-requested fixes all summer — then the first automation engine.
DoneDone ships in a tight loop with users: reorderable checklist items, tags in CSV exports, collapsible Kanban columns, more board sort fields, and activity feeds that hide status noise by default. Several entries name the customer request that prompted them. On August 7 the pattern broke with Workflow Automations, the first release in this window that adds behavior rather than tidying existing behavior.
Velocity 5.0 · Last update 11d ago
Top 12 alternatives to DoneDone
Ranked by recent ship velocity. Tap any card for the full editorial breakdown, or pivot to a head-to-head.
SUPPORT
Twilio is retiring its old serverless runtime while pushing consent and deliverability control into APIs.
COMMS
respond.io is layering an agent-authoring copilot and consumption billing on top of its omnichannel inbox.
SUPPORT
Canny keeps moving feedback capture out of Canny — now it answers to a mention in Slack
SUPPORT
Sleekplan rebuilt itself around AI triage, then put the feedback board inside ChatGPT.
SUPPORT
Hatz sells through MSPs, and its roadmap has started to serve the partner more than the end user
SUPPORT
HelpCenter.io is building a funnel off Zendesk's weak spots — a free FAQ tool at one end, migration guides at the other.
SUPPORT
Frill is turning its feedback board from a destination into something machines read on demand.
SUPPORT
Zoho's in-house LLM now powers ServiceDesk Plus AI, with Slack and Teams widening around it
SUPPORT
Sera AI crosses from assistant to autonomous agent while the ITSM core keeps its monthly grind.
SUPPORT
INKY is wiring an LLM into email security while binding itself tighter to Kaseya.
SUPPORT
Comm100 publishes steadily about AI support — none of it is Comm100 shipping anything.
DoneDone vs alternatives — shipping velocity at a glance
Velocity score (0–10) and meaningful releases shipped in the last 30 days, from official changelogs. Higher = shipping faster.
| Product | Velocity | Sparks · 30d | Focus areas | Latest release |
|---|---|---|---|---|
| DoneDone (baseline) | 5.0 | 0 | workflow-automationchecklist-templateskanban | — |
| Plain | 8.8 | 3 | customer-supportai-agentsmcp | Test Ari before customers see it, with per-answer proof |
| Twilio | 8.8 | 1 | deprecationsplatform consolidationconsent management | Functions Classic is being deprecated and existing Functions (Classic) are moving to the new Functions |
| Respond.io | 7.5 | 2 | omnichannel-inboxai-agentsusage-based-billing | AI Credit On-Demand bills overage instead of stopping AI |
| Canny | 7.5 | 2 | feedback-captureautopilotslack | @Canny in Slack |
| Sleekplan | 6.3 | 1 | product-feedbackai-triageagentic-access | Connect a workspace to ChatGPT; anonymized public boards |
| Hatz AI | 6.3 | 1 | msp-channelphone-agentsmodel-selector | Hatz Activate: a Shadow AI scan and an MSP rollout console |
| HelpCenter.io | 6.3 | 1 | zendesk-migrationself-servicefaq-builder | Introducing FAQs.me: Build a Beautiful FAQ Section in Two Minutes, Free |
| Frill | 6.3 | 1 | feedback-managementmcpai-summaries | Introducing the new Frill MCP! |
| ManageEngine ServiceDesk Plus | 6.3 | 0 | itsmai-providerslack | — |
| Xurrent | 6.3 | 0 | agentic-itsmsera-aicmdb | Sera AI's first two autonomous agents ship |
| INKY | 6.3 | 1 | email-securityphishing-detectionmsp-channel | v1.9.3: Smart Insights brings an LLM verdict to every message |
| Comm100 | 5.0 | 0 | content marketingcustomer supportai copilots | — |
The 12 best DoneDone alternatives, in depth
1. Plain · velocity 8.8
Plain built an autonomous support agent, and has now built the controls to trust it.
Over the last 30 days Plain shipped 3 meaningful updates vs DoneDone's 0, most recently “Test Ari before customers see it, with per-answer proof”. Its velocity score of 8.8/10 blends that with longer-term release cadence.
Where DoneDone leans on workflow automation, checklist templates and kanban, Plain focuses on customer support, ai agents and mcp.
Over the last 30 days Plain has been shipping faster than DoneDone — a point in its favour if release momentum matters to you.
2. Twilio · velocity 8.8
Twilio is retiring its old serverless runtime while pushing consent and deliverability control into APIs.
Over the last 30 days Twilio shipped 1 meaningful update vs DoneDone's 0, most recently “Functions Classic is being deprecated and existing Functions (Classic) are moving to the new Functions”. Its velocity score of 8.8/10 blends that with longer-term release cadence.
Where DoneDone leans on workflow automation, checklist templates and kanban, Twilio focuses on deprecations, platform consolidation and consent management.
Over the last 30 days Twilio has been shipping faster than DoneDone — a point in its favour if release momentum matters to you.
3. Respond.io · velocity 7.5
Respond.io is layering an agent-authoring copilot and consumption billing on top of its omnichannel inbox.
Over the last 30 days Respond.io shipped 2 meaningful updates vs DoneDone's 0, most recently “AI Credit On-Demand bills overage instead of stopping AI”. Its velocity score of 7.5/10 blends that with longer-term release cadence.
Where DoneDone leans on workflow automation, checklist templates and kanban, Respond.io focuses on omnichannel inbox, ai agents and usage based billing.
Over the last 30 days Respond.io has been shipping faster than DoneDone — a point in its favour if release momentum matters to you.
Full Respond.io trajectory → · Compare DoneDone vs Respond.io →
4. Canny · velocity 7.5
Canny keeps moving feedback capture out of Canny — now it answers to a mention in Slack.
Over the last 30 days Canny shipped 2 meaningful updates vs DoneDone's 0, most recently “@Canny in Slack”. Its velocity score of 7.5/10 blends that with longer-term release cadence.
Where DoneDone leans on workflow automation, checklist templates and kanban, Canny focuses on feedback capture, autopilot and slack.
Over the last 30 days Canny has been shipping faster than DoneDone — a point in its favour if release momentum matters to you.
5. Sleekplan · velocity 6.3
Sleekplan rebuilt itself around AI triage, then put the feedback board inside ChatGPT.
Over the last 30 days Sleekplan shipped 1 meaningful update vs DoneDone's 0, most recently “Connect a workspace to ChatGPT; anonymized public boards”. Its velocity score of 6.3/10 blends that with longer-term release cadence.
Where DoneDone leans on workflow automation, checklist templates and kanban, Sleekplan focuses on product feedback, ai triage and agentic access.
Over the last 30 days Sleekplan has been shipping faster than DoneDone — a point in its favour if release momentum matters to you.
Full Sleekplan trajectory → · Compare DoneDone vs Sleekplan →
6. Hatz AI · velocity 6.3
Hatz sells through MSPs, and its roadmap has started to serve the partner more than the end user.
Over the last 30 days Hatz AI shipped 1 meaningful update vs DoneDone's 0, most recently “Hatz Activate: a Shadow AI scan and an MSP rollout console”. Its velocity score of 6.3/10 blends that with longer-term release cadence.
Where DoneDone leans on workflow automation, checklist templates and kanban, Hatz AI focuses on msp channel, phone agents and model selector.
Over the last 30 days Hatz AI has been shipping faster than DoneDone — a point in its favour if release momentum matters to you.
7. HelpCenter.io · velocity 6.3
HelpCenter.io is building a funnel off Zendesk's weak spots — a free FAQ tool at one end, migration guides at the other.
Over the last 30 days HelpCenter.io shipped 1 meaningful update vs DoneDone's 0, most recently “Introducing FAQs.me: Build a Beautiful FAQ Section in Two Minutes, Free”. Its velocity score of 6.3/10 blends that with longer-term release cadence.
Where DoneDone leans on workflow automation, checklist templates and kanban, HelpCenter.io focuses on zendesk migration, self service and faq builder.
Over the last 30 days HelpCenter.io has been shipping faster than DoneDone — a point in its favour if release momentum matters to you.
Full HelpCenter.io trajectory → · Compare DoneDone vs HelpCenter.io →
8. Frill · velocity 6.3
Frill is turning its feedback board from a destination into something machines read on demand.
Over the last 30 days Frill shipped 1 meaningful update vs DoneDone's 0, most recently “Introducing the new Frill MCP!”. Its velocity score of 6.3/10 blends that with longer-term release cadence.
Where DoneDone leans on workflow automation, checklist templates and kanban, Frill focuses on feedback management, mcp and ai summaries.
Over the last 30 days Frill has been shipping faster than DoneDone — a point in its favour if release momentum matters to you.
9. ManageEngine ServiceDesk Plus · velocity 6.3
Zoho's in-house LLM now powers ServiceDesk Plus AI, with Slack and Teams widening around it.
Its velocity score of 6.3/10 reflects longer-term release cadence.
Where DoneDone leans on workflow automation, checklist templates and kanban, ManageEngine ServiceDesk Plus focuses on itsm, ai provider and slack.
ManageEngine ServiceDesk Plus and DoneDone have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
Full ManageEngine ServiceDesk Plus trajectory → · Compare DoneDone vs ManageEngine ServiceDesk Plus →
10. Xurrent · velocity 6.3
Sera AI crosses from assistant to autonomous agent while the ITSM core keeps its monthly grind.
Its velocity score of 6.3/10 reflects longer-term release cadence; its most recent meaningful update was “Sera AI's first two autonomous agents ship”.
Where DoneDone leans on workflow automation, checklist templates and kanban, Xurrent focuses on agentic itsm, sera ai and cmdb.
Xurrent and DoneDone have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
11. INKY · velocity 6.3
INKY is wiring an LLM into email security while binding itself tighter to Kaseya.
Over the last 30 days INKY shipped 1 meaningful update vs DoneDone's 0, most recently “v1.9.3: Smart Insights brings an LLM verdict to every message”. Its velocity score of 6.3/10 blends that with longer-term release cadence.
Where DoneDone leans on workflow automation, checklist templates and kanban, INKY focuses on email security, phishing detection and msp channel.
Over the last 30 days INKY has been shipping faster than DoneDone — a point in its favour if release momentum matters to you.
12. Comm100 · velocity 5.0
Comm100 publishes steadily about AI support — none of it is Comm100 shipping anything.
Its velocity score of 5.0/10 reflects longer-term release cadence.
Where DoneDone leans on workflow automation, checklist templates and kanban, Comm100 focuses on content marketing, customer support and ai copilots.
Comm100 and DoneDone have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
Frequently asked questions
What are the best alternatives to DoneDone?
The top DoneDone alternatives we currently track in customer support software are Plain, Twilio, Respond.io, Canny, Sleekplan, ranked by recent ship velocity.
How is this list of DoneDone alternatives ranked?
Alternatives are ranked by Sparkpulse's velocity_score — release cadence + 30-day spark count + sector-relative ship rate.
Can I compare DoneDone directly with one of these alternatives?
Yes — every card has a "Compare with DoneDone" link to a side-by-side /compare page.