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Comparison · Support
DoneDone vs LiveAgent
A side-by-side editorial comparison of DoneDone and LiveAgent — release velocity, themes, recent moves, and the top alternatives to consider.
DoneDone vs LiveAgent: at a glance
What is DoneDone?
DoneDone smooths daily work: paste-in checklists and replies that keep their formatting.
DoneDone's latest release is two quality-of-life changes. New checklists open a popup where items can be typed or pasted in bulk, and replies now keep bold, italics and lists. They follow a busy late summer: workflow automations, custom fields, email-to-task, allow/block filters, and one email connection feeding several Mailboxes.
What is LiveAgent?
LiveAgent's 5.70 branch adds Mistral and Gemini, live call transcription and message translation.
LiveAgent's 5.70 branch arrived with a large feature batch: Mistral AI as an EU-hosted provider, Gemini and OpenAI for ticket summaries and translation, live call transcription with speaker attribution, and on-demand translation of inbound messages. It also adds a Deskpro migration plugin and plan limits on event, time and SLA rules. The releases since are fix-only, mostly around chat widget errors and API gaps.
DoneDone vs LiveAgent: editorial side-by-side
DoneDone
5.0SUPPORT
DoneDone smooths daily work: paste-in checklists and replies that keep their formatting.
◆ Current state
DoneDone's latest release is two quality-of-life changes. New checklists open a popup where items can be typed or pasted in bulk, and replies now keep bold, italics and lists. They follow a busy late summer: workflow automations, custom fields, email-to-task, allow/block filters, and one email connection feeding several Mailboxes.
◆ Where it's heading
After two substantive launches (automations and custom fields), DoneDone has shifted to tightening the email-driven support workflow and cutting friction in everyday task handling. The cadence is roughly one or two updates a month, each narrow in scope.
◆ Prediction
Expect more email-pipeline and checklist refinements; automations may gain new triggers, given checklist templates already hook into status changes.
LiveAgent
6.3SUPPORT
LiveAgent's 5.70 branch adds Mistral and Gemini, live call transcription and message translation.
◆ Current state
LiveAgent's 5.70 branch arrived with a large feature batch: Mistral AI as an EU-hosted provider, Gemini and OpenAI for ticket summaries and translation, live call transcription with speaker attribution, and on-demand translation of inbound messages. It also adds a Deskpro migration plugin and plan limits on event, time and SLA rules. The releases since are fix-only, mostly around chat widget errors and API gaps.
◆ Where it's heading
The AI layer is turning multi-provider: OpenAI, Anthropic, Gemini and Mistral now sit side by side, with retired OpenAI models migrated automatically. Voice and translation are where that layer is being applied first. The paired 5.69 and 5.70 releases on the same day show two branches being maintained in parallel.
◆ Prediction
Expect message translation to move past its 'Stage 1' on-demand scope, likely toward outbound or automatic translation. Further 5.69/5.70 fix pairs are likely in the meantime.
Alternatives to DoneDone and LiveAgent
Other Support products tracked by Sparkpulse, ranked by recent ship velocity. Each card links to a full editorial trajectory and lets you pivot into a head-to-head comparison with either DoneDone or LiveAgent.
Tawk.to
tawk.to's widget 4.4.0 turns to keyboard and screen-reader fixes after a run of form work.
Libredesk
Libredesk moves to v2.9.1 candidates with AI reply handling and security audit fixes.
Live Helper Chat
Live Helper Chat 4.97 lets bots read file captions and OCR text and react to uploads.
Twilio
Twilio follows Cohorts with three GA control APIs for webhooks, recording and caller trust.
Formbricks
Formbricks' third 6.1 release candidate is upgrade and workspace-limit fixes, not new surface.
See all DoneDone alternatives → · See all LiveAgent alternatives →
Recent activity from DoneDone and LiveAgent
Latest ship moves from both products, interleaved chronologically. ⚡ = editorial spark.
- 2d agoLiveAgent5.69.6: chat widget errors and stale Claude model picker fixed
- 2d agoLiveAgent5.70.2: chat widget start failures and refusal reasons fixed
- 3d agoLiveAgent5.70.2: security fix, call recordings back in APIv3 messages
- 5d agoDoneDoneSmall Improvements to Checklists and Replies
- 9d agoLiveAgent5.70.2: Mistral and Gemini, live call transcripts, translation
- 10d agoLiveAgent5.69.6 fixes chats showing another chat's messages
- 10d agoLiveAgent5.68.9 backports chat-mixup and transcription fixes
- 16d agoDoneDoneNew: Use One Email Connection Across Multiple Mailboxes
- 1mo agoDoneDoneUpdated Email Filters!
- 1mo agoDoneDoneCustom Fields are live! 🎉 ⚡
- 2mo agoDoneDoneCreate Project Tasks from Email!
- 2mo agoDoneDoneNew: Workflow Automations! ⚡
Frequently asked questions
What is the difference between DoneDone and LiveAgent?
They serve adjacent needs but don't currently overlap on shipped themes. LiveAgent is currently shipping more aggressively (velocity 6.3 vs 5.0), with 0 editorial sparks in the last 30 days against 0. See the at-a-glance table above for a side-by-side breakdown of velocity, recent sparks, and editorial themes.
Is DoneDone better than LiveAgent?
Sparkpulse doesn't pick a winner — we score release velocity, not feature parity. LiveAgent is currently shipping more aggressively (velocity 6.3 vs 5.0), with 0 editorial sparks in the last 30 days against 0. For your specific use case, the alternatives sections above list other Support products to evaluate alongside.
What are the best alternatives to DoneDone?
Top DoneDone alternatives in Support are ranked by recent ship velocity. Browse the "DoneDone alternatives" section above for the current picks, or visit /alternatives/donedone for the full list with editorial commentary on each.
What are the best alternatives to LiveAgent?
Top LiveAgent alternatives in Support are ranked by recent ship velocity. Browse the "LiveAgent alternatives" section above for the current picks, or visit /alternatives/liveagent for the full list with editorial commentary on each.