Plain
Plain built an autonomous support agent, and has now built the controls to trust it.
Comparison · Support
DoneDone vs Frill
A side-by-side editorial comparison of DoneDone and Frill — release velocity, themes, recent moves, and the top alternatives to consider.
DoneDone vs Frill: at a glance
What is DoneDone?
Small, customer-requested fixes all summer — then the first automation engine.
DoneDone ships in a tight loop with users: reorderable checklist items, tags in CSV exports, collapsible Kanban columns, more board sort fields, and activity feeds that hide status noise by default. Several entries name the customer request that prompted them. On August 7 the pattern broke with Workflow Automations, the first release in this window that adds behavior rather than tidying existing behavior.
What is Frill?
Frill is turning its feedback board from a destination into something machines read on demand.
The MCP server is the centrepiece: ten tools, one API key, no configuration, callable from Claude, ChatGPT, Cursor or Intercom Fin, and included on every plan rather than gated. The Chrome extension follows the same instinct from the capture side — grab an idea wherever you spot it, and collapse a long help desk thread into a clean idea with an AI summary in one click. Behind both sits the June groundwork: a public npm SDK, multiple API keys, webhook handling, and MCP in public beta.
DoneDone vs Frill: editorial side-by-side
DoneDone
5.0SUPPORT
Small, customer-requested fixes all summer — then the first automation engine.
◆ Current state
DoneDone ships in a tight loop with users: reorderable checklist items, tags in CSV exports, collapsible Kanban columns, more board sort fields, and activity feeds that hide status noise by default. Several entries name the customer request that prompted them. On August 7 the pattern broke with Workflow Automations, the first release in this window that adds behavior rather than tidying existing behavior.
◆ Where it's heading
The through-line is reducing friction in a board people already live in, and Workflow Automations extends that logic one step: instead of a cleaner view of manual work, the status change itself now sets due dates and attaches checklist templates. Checklist Templates got management improvements in July and are the object of the new automation in August, which suggests templates are being built up as the standardization primitive the product organizes around.
◆ Prediction
The automation surface starts narrow — two actions on one trigger — so the obvious next steps are more triggers than status change and more actions such as assignment or notification. The customer-request cadence in these entries suggests those will arrive in the same incremental way.
Frill
6.3SUPPORT
Frill is turning its feedback board from a destination into something machines read on demand.
◆ Current state
The MCP server is the centrepiece: ten tools, one API key, no configuration, callable from Claude, ChatGPT, Cursor or Intercom Fin, and included on every plan rather than gated. The Chrome extension follows the same instinct from the capture side — grab an idea wherever you spot it, and collapse a long help desk thread into a clean idea with an AI summary in one click. Behind both sits the June groundwork: a public npm SDK, multiple API keys, webhook handling, and MCP in public beta.
◆ Where it's heading
Frill is systematically removing the requirement to be in Frill. Capture moves to wherever the conversation already happens; retrieval moves to whatever assistant the team already uses. That reframes the product as the feedback store rather than the feedback interface, and the pricing decision reinforces it — putting MCP on every plan optimises for the corpus being queried, not for upsell. The earlier enterprise work (EU hosting, EntraID SSO, CSP) is what makes that store trustworthy enough to hold the data.
◆ Prediction
Expect write paths to follow the read paths — an assistant that can already ask what users want will next be expected to file, merge and status ideas — and expect more capture surfaces beyond the browser extension.
Alternatives to DoneDone and Frill
Other Support products tracked by Sparkpulse, ranked by recent ship velocity. Each card links to a full editorial trajectory and lets you pivot into a head-to-head comparison with either DoneDone or Frill.
Sleekplan
Sleekplan rebuilt itself around AI triage, then put the feedback board inside ChatGPT.
Comm100
Comm100 publishes steadily about AI support — none of it is Comm100 shipping anything.
Respond.io
respond.io is layering an agent-authoring copilot and consumption billing on top of its omnichannel inbox.
Hatz AI
Hatz sells through MSPs, and its roadmap has started to serve the partner more than the end user
Knowmax
A teaser-only content feed making one argument: AI in the contact center fails on knowledge, not models.
See all DoneDone alternatives → · See all Frill alternatives →
Recent activity from DoneDone and Frill
Latest ship moves from both products, interleaved chronologically. ⚡ = editorial spark.
- 6d agoFrillFrill Chrome Extension is here!
- 11d agoDoneDoneNew: Workflow Automations!
- 16d agoDoneDoneInclude tags in CSV exports!
- 16d agoFrillIntroducing the new Frill MCP! ⚡
- 28d agoDoneDoneChecklist Templates just got a little easier to manage.
- 1mo agoFrillPublic npm SDK, Chrome extension, and MCP beta
- 2mo agoDoneDoneKanban Collapse Columns
- 2mo agoDoneDoneActions Are Now Hidden by Default
- 2mo agoDoneDoneNew Kanban Sort Options are Here ✔️
- 3mo agoFrillBoost Until scheduling and announcement preview controls
- 9mo agoFrillEU hosting region, Cloudflare domains, richer idea API
- 11mo agoFrillEntraID SSO, nine default languages, CSP hardening
Frequently asked questions
What is the difference between DoneDone and Frill?
They serve adjacent needs but don't currently overlap on shipped themes. Frill is currently shipping more aggressively (velocity 6.3 vs 5.0), with 1 editorial sparks in the last 30 days against 0. See the at-a-glance table above for a side-by-side breakdown of velocity, recent sparks, and editorial themes.
Is DoneDone better than Frill?
Sparkpulse doesn't pick a winner — we score release velocity, not feature parity. Frill is currently shipping more aggressively (velocity 6.3 vs 5.0), with 1 editorial sparks in the last 30 days against 0. For your specific use case, the alternatives sections above list other Support products to evaluate alongside.
What are the best alternatives to DoneDone?
Top DoneDone alternatives in Support are ranked by recent ship velocity. Browse the "DoneDone alternatives" section above for the current picks, or visit /alternatives/donedone for the full list with editorial commentary on each.
What are the best alternatives to Frill?
Top Frill alternatives in Support are ranked by recent ship velocity. Browse the "Frill alternatives" section above for the current picks, or visit /alternatives/frill for the full list with editorial commentary on each.