Plain
Plain built an autonomous support agent, and has now built the controls to trust it.
A side-by-side editorial comparison of DoneDone and Sleekplan — release velocity, themes, recent moves, and the top alternatives to consider.
Small, customer-requested fixes all summer — then the first automation engine.
DoneDone ships in a tight loop with users: reorderable checklist items, tags in CSV exports, collapsible Kanban columns, more board sort fields, and activity feeds that hide status noise by default. Several entries name the customer request that prompted them. On August 7 the pattern broke with Workflow Automations, the first release in this window that adds behavior rather than tidying existing behavior.
Sleekplan rebuilt itself around AI triage, then put the feedback board inside ChatGPT.
Releases are infrequent and arrive as monthly digests with truncated bodies, so scope has to be inferred from direction. The June 2.0 rebuild replaced the admin app and added an AI layer for handling feedback; July connects a workspace to ChatGPT, anonymizes identities on public boards, and adds @-mentions to composers. A rebuilt Chrome extension sits between them, aimed at capture from other tools.
DoneDone ships in a tight loop with users: reorderable checklist items, tags in CSV exports, collapsible Kanban columns, more board sort fields, and activity feeds that hide status noise by default. Several entries name the customer request that prompted them. On August 7 the pattern broke with Workflow Automations, the first release in this window that adds behavior rather than tidying existing behavior.
The through-line is reducing friction in a board people already live in, and Workflow Automations extends that logic one step: instead of a cleaner view of manual work, the status change itself now sets due dates and attaches checklist templates. Checklist Templates got management improvements in July and are the object of the new automation in August, which suggests templates are being built up as the standardization primitive the product organizes around.
The automation surface starts narrow — two actions on one trigger — so the obvious next steps are more triggers than status change and more actions such as assignment or notification. The customer-request cadence in these entries suggests those will arrive in the same incremental way.
Releases are infrequent and arrive as monthly digests with truncated bodies, so scope has to be inferred from direction. The June 2.0 rebuild replaced the admin app and added an AI layer for handling feedback; July connects a workspace to ChatGPT, anonymizes identities on public boards, and adds @-mentions to composers. A rebuilt Chrome extension sits between them, aimed at capture from other tools.
Both ends of the loop are being pushed out of Sleekplan's own interface. Capture moves to the browser extension where support and sales already work; management moves into the assistant a product manager already has open. The Impact Score rework and identity anonymization address the two objections that follow — that prioritization is opaque, and that public boards leak customer identity.
Expect the ChatGPT connection to be joined by other assistant surfaces on the same pattern, and the 2.0 beta to reach general availability with the AI triage layer as its headline.
Other Support products tracked by Sparkpulse, ranked by recent ship velocity. Each card links to a full editorial trajectory and lets you pivot into a head-to-head comparison with either DoneDone or Sleekplan.
Plain built an autonomous support agent, and has now built the controls to trust it.
Comm100 publishes steadily about AI support — none of it is Comm100 shipping anything.
respond.io is layering an agent-authoring copilot and consumption billing on top of its omnichannel inbox.
Hatz sells through MSPs, and its roadmap has started to serve the partner more than the end user
A teaser-only content feed making one argument: AI in the contact center fails on knowledge, not models.
A steady SEO blog on SMS basics, with the occasional ecommerce integration walkthrough.
See all DoneDone alternatives → · See all Sleekplan alternatives →
Latest ship moves from both products, interleaved chronologically. ⚡ = editorial spark.
They serve adjacent needs but don't currently overlap on shipped themes. Sleekplan is currently shipping more aggressively (velocity 6.3 vs 5.0), with 1 editorial sparks in the last 30 days against 0. See the at-a-glance table above for a side-by-side breakdown of velocity, recent sparks, and editorial themes.
Sparkpulse doesn't pick a winner — we score release velocity, not feature parity. Sleekplan is currently shipping more aggressively (velocity 6.3 vs 5.0), with 1 editorial sparks in the last 30 days against 0. For your specific use case, the alternatives sections above list other Support products to evaluate alongside.
Top DoneDone alternatives in Support are ranked by recent ship velocity. Browse the "DoneDone alternatives" section above for the current picks, or visit /alternatives/donedone for the full list with editorial commentary on each.
Top Sleekplan alternatives in Support are ranked by recent ship velocity. Browse the "Sleekplan alternatives" section above for the current picks, or visit /alternatives/sleekplan for the full list with editorial commentary on each.