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Sleekplan is shipping enterprise-grade B2B features at speed: SCIM, account-level feedback groups, and internal product documentation in a single sprint.
Alternatives · customer support software
Hatz AI alternatives
The best Hatz AI alternatives in customer support software, ranked by Sparkpulse's velocity_score.
Updated Oct 28, 2026
Looking for the best alternatives to Hatz AI? Sparkpulse tracks and ranks 12 alternatives in customer support software by shipping velocity — how frequently each ships meaningful updates, verified from official changelogs. For reference, Hatz AI shipped 0 meaningful updates in the last 30 days and carries a velocity score of 6.3 out of 10 in 2026. The alternatives below are ranked the same way, so you're comparing real release momentum, not marketing claims.
About Hatz AI
Hatz AI launched Activate for MSP AI deployments and made phone agents self-service in back-to-back releases
Hatz AI is shipping at a high rate across three threads: model additions (Claude Fable 5.1, Gemini 3.8 Flash, GLM 5.3, DeepSeek variants), phone agent capabilities (pause/duplicate/reassign/silence controls/live look-ups), and MSP-specific tooling (Hatz Activate for Shadow AI scanning and AI rollouts, Hatz Learn moved in-house, PSA sync improvements). The product is positioning as the AI-as-a-service layer for MSPs managing client AI adoption.
Velocity 6.3 · Last update 1mo ago
Top 12 alternatives to Hatz AI
Ranked by recent ship velocity. Tap any card for the full editorial breakdown, or pivot to a head-to-head.
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Twilio follows Cohorts with three GA control APIs for webhooks, recording and caller trust.
COMMS
Respond.io upgraded its AI Agents to GPT-5.6 and added TikTok Business Messaging for US accounts.
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LiveAgent's 5.70 branch adds Mistral and Gemini, live call transcription and message translation.
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Xurrent lets staff approve tasks inside Sera AI chat as October's update keeps growing.
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HelpCenter.io integrates with Intercom Fin so articles automatically train the AI agent on every publish.
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Chatway's bot learned to read the store; now the store can listen back
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Service Fusion's feed stays on buyer guides, now an HVAC technician tool list.
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tawk.to's widget 4.4.0 turns to keyboard and screen-reader fixes after a run of form work.
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Libredesk moves to v2.9.1 candidates with AI reply handling and security audit fixes.
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Live Helper Chat 4.97 lets bots read file captions and OCR text and react to uploads.
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DoneDone smooths daily work: paste-in checklists and replies that keep their formatting.
Hatz AI vs alternatives — shipping velocity at a glance
Velocity score (0–10) and meaningful releases shipped in the last 30 days, from official changelogs. Higher = shipping faster.
| Product | Velocity | Sparks · 30d | Focus areas | Latest release |
|---|---|---|---|---|
| Hatz AI (baseline) | 6.3 | 0 | mspai-platformphone-agents | Hatz AI: Phone agents become self-service for tenants; Hatz Learn moves in-house |
| Sleekplan | 8.8 | 0 | b2b-saasscimaccount-groups | Groups: see your feedback by account |
| Twilio | 7.5 | 1 | messagingaudience-segmentationvoice-trust | Twilio Cohorts for Native List Building and Bulk Messaging |
| Respond.io | 7.5 | 0 | customer-messagingai-agentsomnichannel | — |
| LiveAgent | 6.3 | 0 | customer-supportai-providerstranslation | — |
| Xurrent | 6.3 | 0 | itsmai-agentsagent-governance | Xurrent ships six Sera AI Agents, Jamf CMDB, and ClickUp connector |
| HelpCenter.io | 6.3 | 0 | knowledge-baseai-customer-supportintercom-integration | Meet Intercom + Fin: Your help center is now ready to power your AI conversations |
| Chatway | 6.3 | 0 | live-chatai-agentsecommerce | Your AI agent can now access WordPress & WooCommerce data |
| Service Fusion | 5.0 | 0 | field-servicetradeshvac | — |
| Tawk.to | 5.0 | 0 | live-chatcustomer-supportwidget | — |
| Libredesk | 5.0 | 0 | helpdeskomnichannelai-assist | — |
| Live Helper Chat | 5.0 | 0 | live-chatcustomer-supportchatbots | MCP Support |
| DoneDone | 5.0 | 0 | help desktask managementemail | Custom Fields are live! 🎉 |
The 12 best Hatz AI alternatives, in depth
1. Sleekplan · velocity 8.8
Sleekplan is shipping enterprise-grade B2B features at speed: SCIM, account-level feedback groups, and internal product documentation in a single sprint.
Its velocity score of 8.8/10 reflects longer-term release cadence; its most recent meaningful update was “Groups: see your feedback by account”.
Where Hatz AI leans on msp, ai platform and phone agents, Sleekplan focuses on b2b saas, scim and account groups.
Sleekplan and Hatz AI have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
Full Sleekplan trajectory → · Compare Hatz AI vs Sleekplan →
2. Twilio · velocity 7.5
Twilio follows Cohorts with three GA control APIs for webhooks, recording and caller trust.
Over the last 30 days Twilio shipped 1 meaningful update vs Hatz AI's 0, most recently “Twilio Cohorts for Native List Building and Bulk Messaging”. Its velocity score of 7.5/10 blends that with longer-term release cadence.
Where Hatz AI leans on msp, ai platform and phone agents, Twilio focuses on messaging, audience segmentation and voice trust.
Over the last 30 days Twilio has been shipping faster than Hatz AI — a point in its favour if release momentum matters to you.
3. Respond.io · velocity 7.5
Respond.io upgraded its AI Agents to GPT-5.6 and added TikTok Business Messaging for US accounts.
Its velocity score of 7.5/10 reflects longer-term release cadence.
Where Hatz AI leans on msp, ai platform and phone agents, Respond.io focuses on customer messaging, ai agents and omnichannel.
Respond.io and Hatz AI have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
Full Respond.io trajectory → · Compare Hatz AI vs Respond.io →
4. LiveAgent · velocity 6.3
LiveAgent's 5.70 branch adds Mistral and Gemini, live call transcription and message translation.
Its velocity score of 6.3/10 reflects longer-term release cadence.
Where Hatz AI leans on msp, ai platform and phone agents, LiveAgent focuses on customer support, ai providers and translation.
LiveAgent and Hatz AI have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
Full LiveAgent trajectory → · Compare Hatz AI vs LiveAgent →
5. Xurrent · velocity 6.3
Xurrent lets staff approve tasks inside Sera AI chat as October's update keeps growing.
Its velocity score of 6.3/10 reflects longer-term release cadence; its most recent meaningful update was “Xurrent ships six Sera AI Agents, Jamf CMDB, and ClickUp connector”.
Where Hatz AI leans on msp, ai platform and phone agents, Xurrent focuses on itsm, ai agents and agent governance.
Xurrent and Hatz AI have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
6. HelpCenter.io · velocity 6.3
HelpCenter.io integrates with Intercom Fin so articles automatically train the AI agent on every publish.
Its velocity score of 6.3/10 reflects longer-term release cadence; its most recent meaningful update was “Meet Intercom + Fin: Your help center is now ready to power your AI conversations”.
Where Hatz AI leans on msp, ai platform and phone agents, HelpCenter.io focuses on knowledge base, ai customer support and intercom integration.
HelpCenter.io and Hatz AI have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
Full HelpCenter.io trajectory → · Compare Hatz AI vs HelpCenter.io →
7. Chatway · velocity 6.3
Chatway's bot learned to read the store; now the store can listen back.
Its velocity score of 6.3/10 reflects longer-term release cadence; its most recent meaningful update was “Your AI agent can now access WordPress & WooCommerce data”.
Where Hatz AI leans on msp, ai platform and phone agents, Chatway focuses on live chat, ai agents and ecommerce.
Chatway and Hatz AI have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
8. Service Fusion · velocity 5.0
Service Fusion's feed stays on buyer guides, now an HVAC technician tool list.
Its velocity score of 5.0/10 reflects longer-term release cadence.
Where Hatz AI leans on msp, ai platform and phone agents, Service Fusion focuses on field service, trades and hvac.
Service Fusion and Hatz AI have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
Full Service Fusion trajectory → · Compare Hatz AI vs Service Fusion →
9. Tawk.to · velocity 5.0
Tawk.to's widget 4.4.0 turns to keyboard and screen-reader fixes after a run of form work.
Its velocity score of 5.0/10 reflects longer-term release cadence.
Where Hatz AI leans on msp, ai platform and phone agents, Tawk.to focuses on live chat, customer support and widget.
Tawk.to and Hatz AI have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
10. Libredesk · velocity 5.0
Libredesk moves to v2.9.1 candidates with AI reply handling and security audit fixes.
Its velocity score of 5.0/10 reflects longer-term release cadence.
Where Hatz AI leans on msp, ai platform and phone agents, Libredesk focuses on helpdesk, omnichannel and ai assist.
Libredesk and Hatz AI have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
Full Libredesk trajectory → · Compare Hatz AI vs Libredesk →
11. Live Helper Chat · velocity 5.0
Live Helper Chat 4.97 lets bots read file captions and OCR text and react to uploads.
Its velocity score of 5.0/10 reflects longer-term release cadence; its most recent meaningful update was “MCP Support”.
Where Hatz AI leans on msp, ai platform and phone agents, Live Helper Chat focuses on live chat, customer support and chatbots.
Live Helper Chat and Hatz AI have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
Full Live Helper Chat trajectory → · Compare Hatz AI vs Live Helper Chat →
12. DoneDone · velocity 5.0
DoneDone smooths daily work: paste-in checklists and replies that keep their formatting.
Its velocity score of 5.0/10 reflects longer-term release cadence; its most recent meaningful update was “Custom Fields are live! 🎉”.
Where Hatz AI leans on msp, ai platform and phone agents, DoneDone focuses on help desk, task management and email.
DoneDone and Hatz AI have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
Frequently asked questions
What are the best alternatives to Hatz AI?
The top Hatz AI alternatives we currently track in customer support software are Sleekplan, Twilio, Respond.io, LiveAgent, Xurrent, ranked by recent ship velocity.
How is this list of Hatz AI alternatives ranked?
Alternatives are ranked by Sparkpulse's velocity_score — release cadence + 30-day spark count + sector-relative ship rate.
Can I compare Hatz AI directly with one of these alternatives?
Yes — every card has a "Compare with Hatz AI" link to a side-by-side /compare page.