Plain
Plain built an autonomous support agent, and has now built the controls to trust it.
Comparison · Support
DoneDone vs Xurrent
A side-by-side editorial comparison of DoneDone and Xurrent — release velocity, themes, recent moves, and the top alternatives to consider.
DoneDone vs Xurrent: at a glance
What is DoneDone?
Small, customer-requested fixes all summer — then the first automation engine.
DoneDone ships in a tight loop with users: reorderable checklist items, tags in CSV exports, collapsible Kanban columns, more board sort fields, and activity feeds that hide status noise by default. Several entries name the customer request that prompted them. On August 7 the pattern broke with Workflow Automations, the first release in this window that adds behavior rather than tidying existing behavior.
What is Xurrent?
Sera AI crosses from assistant to autonomous agent while the ITSM core keeps its monthly grind.
Xurrent ships on a disciplined monthly cadence, and the last quarter splits cleanly in two. One half is steady ITSM plumbing — shared tags across Requests, Problems, Workflows and Projects, CMDB reconciliation that a human can actually read, iPaaS connectors, self-service reservations. The other half is Sera AI, which moved from a chat widget to a configurable studio and then, on 10 July, to two agents that act without a person in the loop.
DoneDone vs Xurrent: editorial side-by-side
DoneDone
5.0SUPPORT
Small, customer-requested fixes all summer — then the first automation engine.
◆ Current state
DoneDone ships in a tight loop with users: reorderable checklist items, tags in CSV exports, collapsible Kanban columns, more board sort fields, and activity feeds that hide status noise by default. Several entries name the customer request that prompted them. On August 7 the pattern broke with Workflow Automations, the first release in this window that adds behavior rather than tidying existing behavior.
◆ Where it's heading
The through-line is reducing friction in a board people already live in, and Workflow Automations extends that logic one step: instead of a cleaner view of manual work, the status change itself now sets due dates and attaches checklist templates. Checklist Templates got management improvements in July and are the object of the new automation in August, which suggests templates are being built up as the standardization primitive the product organizes around.
◆ Prediction
The automation surface starts narrow — two actions on one trigger — so the obvious next steps are more triggers than status change and more actions such as assignment or notification. The customer-request cadence in these entries suggests those will arrive in the same incremental way.
Xurrent
6.3SUPPORT
Sera AI crosses from assistant to autonomous agent while the ITSM core keeps its monthly grind.
◆ Current state
Xurrent ships on a disciplined monthly cadence, and the last quarter splits cleanly in two. One half is steady ITSM plumbing — shared tags across Requests, Problems, Workflows and Projects, CMDB reconciliation that a human can actually read, iPaaS connectors, self-service reservations. The other half is Sera AI, which moved from a chat widget to a configurable studio and then, on 10 July, to two agents that act without a person in the loop.
◆ Where it's heading
The two tracks are converging rather than running in parallel. Knowledge article readiness, CI location hints and reconciliation legibility are not standalone features — they are the data-quality preconditions an agent needs before it can be trusted to close a request. Xurrent is building the substrate first and letting Sera consume it, which is why the agent work has landed without the usual rollback noise. Agent Designer success metrics suggest the next constraint is proving the agents work, not shipping more of them.
◆ Prediction
Expect the agent count to grow slowly and the governance surface around it to grow faster — more Golden Set tooling, more per-agent success reporting, and tighter scoping of which request types an agent may close unaided.
Alternatives to DoneDone and Xurrent
Other Support products tracked by Sparkpulse, ranked by recent ship velocity. Each card links to a full editorial trajectory and lets you pivot into a head-to-head comparison with either DoneDone or Xurrent.
Sleekplan
Sleekplan rebuilt itself around AI triage, then put the feedback board inside ChatGPT.
Comm100
Comm100 publishes steadily about AI support — none of it is Comm100 shipping anything.
Respond.io
respond.io is layering an agent-authoring copilot and consumption billing on top of its omnichannel inbox.
Hatz AI
Hatz sells through MSPs, and its roadmap has started to serve the partner more than the end user
Knowmax
A teaser-only content feed making one argument: AI in the contact center fails on knowledge, not models.
See all DoneDone alternatives → · See all Xurrent alternatives →
Recent activity from DoneDone and Xurrent
Latest ship moves from both products, interleaved chronologically. ⚡ = editorial spark.
- 11d agoDoneDoneNew: Workflow Automations!
- 13d agoXurrentKnowledge auto-translation and tag merging land in August
- 16d agoDoneDoneInclude tags in CSV exports!
- 16d agoXurrentQ3 2026 IMR updates open as a living document
- 27d agoXurrentMy Reservations self-service and Agent Designer success metrics
- 28d agoDoneDoneChecklist Templates just got a little easier to manage.
- 1mo agoXurrentShared tags span Requests, Problems, Workflows and Projects
- 1mo agoXurrentSera AI's first two autonomous agents ship ⚡
- 1mo agoXurrentGetting Started with Sera AI Studio
- 2mo agoDoneDoneKanban Collapse Columns
- 2mo agoDoneDoneActions Are Now Hidden by Default
- 2mo agoDoneDoneNew Kanban Sort Options are Here ✔️
Frequently asked questions
What is the difference between DoneDone and Xurrent?
They serve adjacent needs but don't currently overlap on shipped themes. Xurrent is currently shipping more aggressively (velocity 6.3 vs 5.0), with 0 editorial sparks in the last 30 days against 0. See the at-a-glance table above for a side-by-side breakdown of velocity, recent sparks, and editorial themes.
Is DoneDone better than Xurrent?
Sparkpulse doesn't pick a winner — we score release velocity, not feature parity. Xurrent is currently shipping more aggressively (velocity 6.3 vs 5.0), with 0 editorial sparks in the last 30 days against 0. For your specific use case, the alternatives sections above list other Support products to evaluate alongside.
What are the best alternatives to DoneDone?
Top DoneDone alternatives in Support are ranked by recent ship velocity. Browse the "DoneDone alternatives" section above for the current picks, or visit /alternatives/donedone for the full list with editorial commentary on each.
What are the best alternatives to Xurrent?
Top Xurrent alternatives in Support are ranked by recent ship velocity. Browse the "Xurrent alternatives" section above for the current picks, or visit /alternatives/xurrent for the full list with editorial commentary on each.