LiveAgent
LiveAgent's 5.70 branch adds Mistral and Gemini, live call transcription and message translation.
Comparison · Support
Hatz AI vs ManageEngine ServiceDesk Plus
A side-by-side editorial comparison of Hatz AI and ManageEngine ServiceDesk Plus — release velocity, themes, recent moves, and the top alternatives to consider.
Hatz AI vs ManageEngine ServiceDesk Plus: at a glance
| Feature | Hatz AI | ManageEngine ServiceDesk Plus |
|---|---|---|
| Sector | Support | Support, DevOps |
| Velocity score | 6.3 | 5.0 |
| Sparks · 30d | 0 | 0 |
| Top themes | msp, ai-platform, phone-agents, shadow-ai | itsm, enterprise-it, bug-fixes, access-management |
| Last editorial update | 1mo ago | 15d ago |
| Website | — | Visit → |
What is Hatz AI?
Hatz AI launched Activate for MSP AI deployments and made phone agents self-service in back-to-back releases
Hatz AI is shipping at a high rate across three threads: model additions (Claude Fable 5.1, Gemini 3.8 Flash, GLM 5.3, DeepSeek variants), phone agent capabilities (pause/duplicate/reassign/silence controls/live look-ups), and MSP-specific tooling (Hatz Activate for Shadow AI scanning and AI rollouts, Hatz Learn moved in-house, PSA sync improvements). The product is positioning as the AI-as-a-service layer for MSPs managing client AI adoption.
What is ManageEngine ServiceDesk Plus?
ServiceDesk Plus flags another pre-release while recent builds stay maintenance-focused.
ServiceDesk Plus runs a frequent, maintenance-heavy release cadence. The past six weeks brought fixes across assets, projects, reports and the requester portal, plus two administrative changes: welcome emails decoupled from SAML and purchase-order approval limited to configured approvers. The newest entry is an October 13 marker for a pre-release built on October 9, with no listed changes.
Hatz AI vs ManageEngine ServiceDesk Plus: editorial side-by-side
Hatz AI
6.3SUPPORT
Hatz AI launched Activate for MSP AI deployments and made phone agents self-service in back-to-back releases
◆ Current state
Hatz AI is shipping at a high rate across three threads: model additions (Claude Fable 5.1, Gemini 3.8 Flash, GLM 5.3, DeepSeek variants), phone agent capabilities (pause/duplicate/reassign/silence controls/live look-ups), and MSP-specific tooling (Hatz Activate for Shadow AI scanning and AI rollouts, Hatz Learn moved in-house, PSA sync improvements). The product is positioning as the AI-as-a-service layer for MSPs managing client AI adoption.
◆ Where it's heading
Hatz Activate is the strategic move: a Shadow AI scanning and customer activation workflow built into the admin dashboard turns Hatz from an AI chat platform into a managed AI deployment product for MSPs. Phone agents are becoming a first-class product with their own life cycle — self-service requests, drafts, silence controls, per-minute billing — suggesting Hatz is building toward a full voice AI service layer for MSP clients.
◆ Prediction
Phone agent features will reach parity with the core chat/workflow surface within two or three releases — approval workflows, templates, and call analytics are the remaining gaps — while Activate will get deeper PSA integrations as MSPs begin using it for active client management rather than just prospecting.
ManageEngine ServiceDesk Plus
5.0SUPPORTDEVOPS
ServiceDesk Plus flags another pre-release while recent builds stay maintenance-focused.
◆ Current state
ServiceDesk Plus runs a frequent, maintenance-heavy release cadence. The past six weeks brought fixes across assets, projects, reports and the requester portal, plus two administrative changes: welcome emails decoupled from SAML and purchase-order approval limited to configured approvers. The newest entry is an October 13 marker for a pre-release built on October 9, with no listed changes.
◆ Where it's heading
No new capability areas show up in this window. Pre-release markers keep appearing roughly every few weeks (August, September, now October), which points to a scheduled build pipeline, but none of them document scope. The visible work is tightening access controls and stabilizing existing modules.
◆ Prediction
Another dated batch of fixes and minor behavior changes is the most likely next entry; the pre-release markers give no signal about larger features.
Alternatives to Hatz AI and ManageEngine ServiceDesk Plus
Other Support products tracked by Sparkpulse, ranked by recent ship velocity. Each card links to a full editorial trajectory and lets you pivot into a head-to-head comparison with either Hatz AI or ManageEngine ServiceDesk Plus.
Service Fusion
Service Fusion's feed stays on buyer guides, now an HVAC technician tool list.
Tawk.to
tawk.to's widget 4.4.0 turns to keyboard and screen-reader fixes after a run of form work.
Libredesk
Libredesk moves to v2.9.1 candidates with AI reply handling and security audit fixes.
Live Helper Chat
Live Helper Chat 4.97 lets bots read file captions and OCR text and react to uploads.
DoneDone
DoneDone smooths daily work: paste-in checklists and replies that keep their formatting.
See all Hatz AI alternatives → · See all ManageEngine ServiceDesk Plus alternatives →
Recent activity from Hatz AI and ManageEngine ServiceDesk Plus
Latest ship moves from both products, interleaved chronologically. ⚡ = editorial spark.
- 16d agoManageEngine ServiceDesk PlusPre-release: October 09, 2026
- 1mo agoManageEngine ServiceDesk PlusWelcome emails now independent of SAML configuration
- 1mo agoManageEngine ServiceDesk PlusAsset field limits raised; PO approval tightened; portal bug fixes
- 1mo agoManageEngine ServiceDesk PlusTechnician availability details moved from hover to click
- 1mo agoManageEngine ServiceDesk PlusPre-release: August 07, 2026
- 1mo agoHatz AIHatz Learn Resources, Claude Fable 5.1, GLM 5.3, Gemini 3.8 Flash, Activate Shadow AI and PSA Sync Improvements
- 1mo agoManageEngine ServiceDesk PlusBug fixes: projects, asset scans, XLSX exports, form rules
- 2mo agoHatz AIHatz AI: Phone agents become self-service for tenants; Hatz Learn moves in-house ⚡
- 2mo agoHatz AIShared Integration Credentials, Gemini 3.7 Flash, DeepSeek V4 Pro 0813, Phone Agent Tools and Approved Callers
- 2mo agoHatz AIAttachment-Only Messages, Tenant Renaming, Invoices Over the API, Phone Agent Drafts and Silence Controls
- 2mo agoHatz AIDeepSeek V4 Flash 0731, Self-Reporting Credit Usage, Phone Agent Pause/Reassign/Duplicate, Artifact Presentation Mode, Auto-Tool Selection Notice
- 2mo agoHatz AIHatz Activate: MSP AI deployment command center with Shadow AI scanning and PSA sync ⚡
Frequently asked questions
What is the difference between Hatz AI and ManageEngine ServiceDesk Plus?
They serve adjacent needs but don't currently overlap on shipped themes. Hatz AI is currently shipping more aggressively (velocity 6.3 vs 5.0), with 0 editorial sparks in the last 30 days against 0. See the at-a-glance table above for a side-by-side breakdown of velocity, recent sparks, and editorial themes.
Is Hatz AI better than ManageEngine ServiceDesk Plus?
Sparkpulse doesn't pick a winner — we score release velocity, not feature parity. Hatz AI is currently shipping more aggressively (velocity 6.3 vs 5.0), with 0 editorial sparks in the last 30 days against 0. For your specific use case, the alternatives sections above list other Support products to evaluate alongside.
What are the best alternatives to Hatz AI?
Top Hatz AI alternatives in Support are ranked by recent ship velocity. Browse the "Hatz AI alternatives" section above for the current picks, or visit /alternatives/hatz-ai for the full list with editorial commentary on each.
What are the best alternatives to ManageEngine ServiceDesk Plus?
Top ManageEngine ServiceDesk Plus alternatives in Support are ranked by recent ship velocity. Browse the "ManageEngine ServiceDesk Plus alternatives" section above for the current picks, or visit /alternatives/servicedesk-plus for the full list with editorial commentary on each.